How We Help MSP Businesses Grow
Here at Jolera, we do IT differently. We offer MSPs & IT solution providers next-generation IT services to create world-class experiences for their clients. We are dedicated to continually improving the way organizations integrate IT with their business, providing the marketplace with live, actionable insights for MSPs and channel partners to succeed. As a partner, you receive our award-winning solutions built on more than 20 years of experience servicing businesses worldwide.
Trusted and Certified
PCI DSS and SOC2 Type2 Certified With Hundreds Of Industry Wide Certifications
A History of Excellence
20+ YEARS IN OPERATION
Tremendous Experience as a Leading Global IT Solution Provider
TOP 10 PRIVATE GLOBAL MASTER MSP
Award Winning Service Excellence
MULTI-FACETTED, MULTI-TIERED 24/7/365
Help Desk, NOC, SOC and Critical Services Around The Clock
LEADING SECURITY SOLUTION PROVIDER
Best of Breed Portfolio of Comprehensive Security Solutions
Our Commitment to Service Excellence
Through our innovative blend of people, process and technology, Jolera redefines what our clients can expect from the Information Technology solutions supporting their business. Our commitment to 360 degrees of excellence is evident in our adherence to Service Level Agreements (SLA), while prioritizing customers’ experience from a quality of delivery perspective. Our eXperience Level Agreements (XLA) focus directly on customers’ experience and needs.
We understand that IT solutions require more than just technology – it needs talented professionals with a comprehensive understanding of products and offerings. That’s why we’ve assembled a team of experts who thrive on working in fast-paced, dynamic environments and are committed to finding the best solutions for our clients’ needs.
*Effective FCR adjusted for uncontrollable factors that disallow the potential for resolution at the first contact.
Customer Satisfaction Score
FIRST CALL RESOLUTION*
NET PROMOTER SCORE
The MSP for MSPs
Becoming a Partner is Easy – Start as Early as Today
True 24/7/365 Availability
Presence in every continent
Our MSPs and partners can tell you best – The Jolera team never sleeps.
Jolera offers unique service excellence with a global reach. Jolera’s 24/7/365 support is offered around the world and in four languages: English, French, Portuguese, and Spanish.
Our infrastructure is designed to provide you with world-class services that minimize impact and maximize client success.
Trusted by thousands worldwide – it’s time to partner with someone you can trust!
Focus on learning, innovating, improving and transforming
AI BASED ANALYTICS
100% tickets analyzed for trending sentiment of all users.
CUTTING EDGE PRODUCT INNOVATION
We’ve assigned more than $1 Million to R&D annually to bring leading edge solutions to market.
EASY ONBOARDING EXPERIENCES
We’ve learned from two decades of experience and are focused on rapid, error-free onboardings.
ROBOTIC PROCESS AUTOMATION
Identifying and applying RPA to service workflows in order to improve efficiencies and accuracy.
DEDICATED HYPERCARE SUPPORT
Implemented as part of onboarding for large, complex or strategic clients.
Best in Breed IT Security Solutions
Why partner with us for business security?
Our Secure IT platform is built to deliver turnkey solutions able to fit any organization’s needs.
- Includes Leading edge technology (cloud, hardware and software)
- Turnkey design, installation and configuration services
- ~Advanced security analytics and correlation
- 24/7/365 live agent always-on support, management and security remediation
- iReal-time reporting and recommendations
- NAll for a flat monthly cost!
Trusted by Thousands of Partners Worldwide
Why IT experts recommend and rely on Jolera
President, The Waterloo Networking Company (TWNC)
Chief Executive Officer, MBU