Why Partner With Us

How We Help MSP Businesses Grow

Here at Jolera, we do IT differently. We offer MSPs & IT solution providers next-generation IT services to create world-class experiences for their clients. We are dedicated to continually improving the way organizations integrate IT with their business, providing the marketplace with live, actionable insights for MSPs and channel partners to succeed. As a partner, you receive our award-winning solutions built on more than 20 years of experience servicing businesses worldwide.

Trusted and Certified

PCI DSS and SOC2 Type2 Certified With Hundreds Of Industry Wide Certifications

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A History of Excellence

Experienced

20+ YEARS IN OPERATION

Tremendous Experience as a Leading Global IT Solution Provider

award-winning

TOP 10 PRIVATE GLOBAL MASTER MSP

Award Winning Service Excellence

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MULTI-FACETTED, MULTI-TIERED 24/7/365

Help Desk, NOC, SOC and Critical Services Around The Clock

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LEADING SECURITY SOLUTION PROVIDER

Best of Breed Portfolio of Comprehensive Security Solutions

Our Commitment to Service Excellence

Through our innovative blend of people, process and technology, Jolera redefines what our clients can expect from the Information Technology solutions supporting their business. Our commitment to 360 degrees of excellence is evident in our adherence to Service Level Agreements (SLA), while prioritizing customers’ experience from a quality of delivery perspective. Our eXperience Level Agreements (XLA) focus directly on customers’ experience and needs.

We understand that IT solutions require more than just technology – it needs talented professionals with a comprehensive understanding of products and offerings. That’s why we’ve assembled a team of experts who thrive on working in fast-paced, dynamic environments and are committed to finding the best solutions for our clients’ needs.

*Effective FCR adjusted for uncontrollable factors that disallow the potential for resolution at the first contact.

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Customer Satisfaction Score

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FIRST CALL RESOLUTION*

NET PROMOTER SCORE

The MSP for MSPs

Becoming a Partner is Easy – Start as Early as Today

True 24/7/365 Availability

Presence in every continent

Our MSPs and partners can tell you best – The Jolera team never sleeps.

Jolera offers unique service excellence with a global reach. Jolera’s 24/7/365 support is offered around the world and in four languages: English, French, Portuguese, and Spanish.

Our infrastructure is designed to provide you with world-class services that minimize impact and maximize client success.

Trusted by thousands worldwide – it’s time to partner with someone you can trust!

Operational Innovation

Focus on learning, innovating, improving and transforming

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AI BASED ANALYTICS

100% tickets analyzed for trending sentiment of all users.

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CUTTING EDGE PRODUCT INNOVATION

We’ve assigned more than $1 Million to R&D annually to bring leading edge solutions to market.

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EASY ONBOARDING EXPERIENCES

We’ve learned from two decades of experience and are focused on rapid, error-free onboardings.

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ROBOTIC PROCESS AUTOMATION

Identifying and applying RPA to service workflows in order to improve efficiencies and accuracy.

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DEDICATED HYPERCARE SUPPORT

Implemented as part of onboarding for large, complex or strategic clients.

Best in Breed IT Security Solutions

Why partner with us for business security?

Our Secure IT platform is built to deliver turnkey solutions able to fit any organization’s needs.

  • Includes Leading edge technology (cloud, hardware and software)
  • Turnkey design, installation and configuration services
  • ~Advanced security analytics and correlation
  • 24/7/365 live agent always-on support, management and security remediation
  • iReal-time reporting and recommendations
  • NAll for a flat monthly cost!
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Trusted by Thousands of Partners Worldwide

Why IT experts recommend and rely on Jolera

We started selling Jolera’s Secure IT – Firewall service in earnest with a kick-off meeting at my golf club.  A year later we have 50 units in production and now almost 1 new install a week. Setup is quick and painless on our end. Open less than 10 support requests for the past year. Looking forward to selling our 100th deal!

 

JEFF BUTT
President, The Waterloo Networking Company (TWNC)

Partnering with Jolera knowing they are a complete B2B partner was a simple calculated strategic move for MBU, being able to lean on Jolera’s proven developerd offerings and backend infrastructure not only helped increase our revenue but drive down operational cost by 20%. Ultimately, this partnerships delivered an amazing customer experience. Ingram Micro and Jolera is yet another testament to individually strong but collectively extraordinary.

 

MICHAEL CONTENTO
Chief Executive Officer, MBU

Partners

Want to become a partner?

A collective built to make MSPs thrive. Jolera’s partner program offers flexibility to engage with us on your terms.

IT Services

Interested in our Solutions?

Combining best in class technology, award-winning services, subscription-based billing and a globally proven approach.

Join our team

Want to join our team?

Our core values not only shape our culture but inform our commitments to clients, associates, and partners alike.

Solutions to Grow Your Business

We've got you covered with our comprehensive portfolio of solutions.

Cybersecurity Solutions

Cyber Incident Response
Endpoint Detection and Response
Firewall Security
Mail Security
Penetration Testing Services
Security Baseline Assessment
User Defence
Vulnerability Detection Response
Wi-Fi Security

Backup & Recovery Solutions

Hybrid Backup
Enterprise Backup
Mail Archiving

Helpdesk & Field Services Solutions

Monitoring and Management Solutions

Professional Services & Consulting Solutions

Public and Private Cloud Solutions

Azure Management and Monitoring
Microsoft 365 Administration
Private Cloud
Microsoft CSP

Your Partner in Digital Transformation

Helping the Next Generation of MSP and IT Solution Providers Transform and Grow

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Partnership Overview

Jolera’s partner program offers flexibility to engage with us on your terms. We have spent more than two decades building award-winning best in class partner enablement and turnkey end-customer solutions for you.

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Partner Program

Jolera has three partner programs to choose from: Select, Preferred and Premier.

Learn About Us and The Legacy We Have Created

At Jolera, we treat each MSP partner with specialized care. With more than 20 years of IT experience, we offer the latest technology to navigate cloud, security, endpoint, and storage needs.

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About Us

Jolera is widely recognized as a global managed services leader. We started as managed services provider over 20 years ago and have been at the forefront of managed services innovation ever since.

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Our People

As a service provider our main goal is to make the customer happy. For that final goal, we need passionate and happy people working with us – Our People Are Our Biggest Asset.

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Our Leaders

We are performance driven at the core - tying together best of breed technology and industry leading expertise with pragmatic processes built to deliver outcomes.

Meet Our Leaders!