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Cyber Incident Response

Provides fast assistance in identifying and neutralizing active cyber threats

Organizations must respond quickly to active threats to ensure threat actors are not able to achieve their objectives. With our Secure IT Cyber Incident Response service, we provide rapid assistance with our global security team of remote incident responders and threat analysts. Triage starts within hours, with most customers starting the recovery phase in 48-hours or less. Our Secure ITCyber Incident Response is available for both new and existing customers.

Move Past Simple Protection

Our Value Added Benefits

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3 HOURS
Average time to respond and begin preparation

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30 DAYS
Subscription to our managed EDR/XDR platform

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48 HOURS
Majority of customers begin the recovery phase

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24/7 COVERAGE
Threat hunting, detection, and incident response

Cyber Threat Neutralization

Our Secure ITCyber Incident Response team is part of global, 24/7 Security Operations Center (SOC) providing world class threat hunting, detection, and response that proactively hunts, identifies, investigates, and responds to threats for MSP customers as part of our award-winning Secure IT portfolio of Managed Services.

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Defend Against Threats With 24/7 Detection and Response

Once the incident is resolved and the threat to your organization is neutralized, your environment will quickly transition to a global, best in class EDR/XDR platform, providing real-time proactive threat detection, and response. Should threat actors re-emerge or new threats present themselves, we will be prepared to respond immediately. We will continue to defend your assets for a full 30-days as part of our incident response service.

Detailed Forensics Reporting

We will provide a detailed forensics summary report of our investigation including discoveries made, actions we took and a strategic roadmap of how to mitigate the recurrence of similar threats in the future.

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Rapidly Secure Your Environment

Our cloud-based security platform has been purpose-built to offer rapid deployment to all of your assets by our team of cybersecurity response engineers. This ensures that whether your environment is small or large, we can rapidly secure your estate giving you the confidence that your environment is prepared to defend against further threats.

Experiencing a Breach?

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During a Cyber Attack, Every second counts.

Jolera’s  Secure IT Cyber Incident Response solution comes with its own global security team of experts. This team works to prevent breaches with ongoing threat analysis service. Secure IT Cyber Incident Response has been crafted to empower MSPs to help prepare organizations large and small to detect, respond and recover from security breaches, while enhancing malware protection, prevention of data theft and service outages.

Additional Benefits of Secure IT™ Cyber Incident Response

FAST ONBOARDING

Rapid on-boarding and engagement with our global team of security response engineers

DEDICATED MANAGER

Dedicated Incident Manager during the entirety of the engagement

THOROUGH ANALYSIS

Detailed analysis of data from third-party technologies and event systems

FIXED PRICE

Immediate account activation with predictable, fixed cost pricing

Frequently Asked Questions

How likely would it be that a small company like mine gets hit with cyberattack, where I would need to use Cyber Incident Response?

Ransomware has increased 443 percent over the last year during the pandemic so there is a good chance that even a small company would experience cyber security event.

How do I get billed for Cyber Incident Response?

Its an allocated set of hours. You pay a set fee and receive a pre-defined block of hours that would provide great coverage for most cyber incidents.

What types of attacks are included in this service?

The types of attacks dealt with are the most common out in the world such as malware, denial of service, ransomware, and others.

What role does Jolera play with Cyber Incident Response?

All engagements are orchestrated through an Incident Response manager that is dedicated to your organization along with a team of incident responders.

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Solutions to Grow Your Business

We've got you covered with our comprehensive portfolio of solutions.

Cybersecurity Solutions

Cyber Incident Response
Endpoint Detection and Response
Firewall Security
Mail Security
Penetration Testing Services
Security Baseline Assessment
User Defence
Vulnerability Detection Response
Wi-Fi Security

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Helping the Next Generation of MSP and IT Solution Providers Transform and Grow

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Partnership Overview

Jolera’s partner program offers flexibility to engage with us on your terms. We have spent more than two decades building award-winning best in class partner enablement and turnkey end-customer solutions for you.

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Partner Program

Jolera has three partner programs to choose from: Select, Preferred and Premier.

Learn About Us and The Legacy We Have Created

At Jolera, we treat each MSP partner with specialized care. With more than 20 years of IT experience, we offer the latest technology to navigate cloud, security, endpoint, and storage needs.

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About Us

Jolera is widely recognized as a global managed services leader. We started as managed services provider over 20 years ago and have been at the forefront of managed services innovation ever since.

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Our People

As a service provider our main goal is to make the customer happy. For that final goal, we need passionate and happy people working with us – Our People Are Our Biggest Asset.

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Our Leaders

We are performance driven at the core - tying together best of breed technology and industry leading expertise with pragmatic processes built to deliver outcomes.

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