Secure IT icon


Provides fast assistance in identifying and neutralizing active cyber threats

Organizations must respond quickly to active threats to ensure threat actors are not able to achieve their objectives. With our Secure IT Cyber Incident Response service, we provide rapid assistance with our global security team of remote incident responders and threat analysts. Triage starts within hours, with most customers starting the recovery phase in 48-hours or less. Our Secure ITCyber Incident Response is available for both new and existing customers.

Move Past Simple Protection

Our Value Added Benefits


Average time to respond and begin preparation


Subscription to our managed EDR/XDR platform


Majority of customers begin the recovery phase

24 by 7

Threat hunting, detection, and incident response

Cyber Threat Neutralization​

Our Secure ITCyber Incident Response team is part of global, 24/7 Security Operations Center (SOC) providing world class threat hunting, detection, and response that proactively hunts, identifies, investigates, and responds to threats for MSP customers as part of our award-winning Secure IT portfolio of Managed Services.

cybersecurity threat
lock pad isolated against keyboard of laptop

Defend Against Threats With 24/7 Detection and Response

Once the incident is resolved and the threat to your organization is neutralized, your environment will quickly transition to a global, best in class EDR/XDR platform, providing real-time proactive threat detection, and response. Should threat actors re-emerge or new threats present themselves, we will be prepared to respond immediately. We will continue to defend your assets for a full 30-days as part of our incident response service.

Detailed Forensics Reporting​

We will provide a detailed forensics summary report of our investigation including discoveries made, actions we took and a strategic roadmap of how to mitigate the recurrence of similar threats in the future.

businesswoman using a tablet to show financial rep
partial view of woman typing on laptop at tabletop

Rapidly Secure Your Environment​

Our cloud-based security platform has been purpose-built to offer rapid deployment to all of your assets by our team of cybersecurity response engineers. This ensures that whether your environment is small or large, we can rapidly secure your estate giving you the confidence that your environment is prepared to defend against further threats.

Experiencing a Breach?

Connect with us now!

During a Cyber Attack, Every second counts.

Jolera’s  Secure IT Cyber Incident Response solution comes with its own global security team of experts. This team works to prevent breaches with ongoing threat analysis service. Secure IT Cyber Incident Response has been crafted to empower MSPs to help prepare organizations large and small to detect, respond and recover from security breaches, while enhancing malware protection, prevention of data theft and service outages.

Additional Benefits of Secure IT™ Cyber Incident Response


Rapid on-boarding and engagement with our global team of security response engineers


Dedicated Incident Manager during the entirety of the engagement


Detailed analysis of data from third-party technologies and event systems


Immediate account activation with predictable, fixed cost pricing

Frequently Asked Questions

How likely would it be that a small company like mine gets hit with cyberattack, where I would need to use Cyber Incident Response?

Ransomware has increased 443 percent over the last year during the pandemic so there is a good chance that even a small company would experience cyber security event.

How do I get billed for Cyber Incident Response?

Its an allocated set of hours. You pay a set fee and receive a pre-defined block of hours that would provide great coverage for most cyber incidents.

What types of attacks are included in this service?

The types of attacks dealt with are the most common out in the world such as malware, denial of service, ransomware, and others.

What role does Jolera play with Cyber Incident Response?

All engagements are orchestrated through an Incident Response manager that is dedicated to your organization along with a team of incident responders.

Related Solutions

Endpoint Detection and Response Icon

Secure IT EDR

Delivers differentiated endpoint protection, endpoint detection and response. 

Professional Services and Consulting Solutions Icon

Consult IT™

Professional services designed and implemented by a team of certified experts.

User Defence Icon

Secure IT User Defence

Tailored to empower your employees to become the first line of defence against cyber attacks.

Solutions to Grow Your Business

We've got you covered with our comprehensive portfolio of solutions.

Cybersecurity Solutions

Cyber Incident ​Response
Endpoint Detection and Response (EDR)
Extended Detection and Response (XDR)
Firewall Security
Mail Security
Penetration Testing Services
Security Baseline Assessment
User Defence
Vulnerability Detection Response (VDR)
Wi-Fi Security

Backup & Recovery Solutions

Hybrid Backup
Enterprise Backup
Mail Archiving

Public & Private Cloud Solutions

Azure Management and Monitoring
Microsoft 365 Administration
Private Cloud
Microsoft CSP

Helpdesk & Field Services Solutions

Professional Services & Consulting Solutions

Monitoring & Management Solutions

Hardware Maintenance Solutions

Application Management Services

Telco Industry Solutions

AI Business Solutions

Your partner in digital transformation

Helping the next generation of MSP and IT solution providers transform and grow.

businessmans handshake

Types of Partners

Managed Services Provider (MSP)

Internet Service Provider (ISP)

Value Added Reseller (VAR)

businessmans handshake

Partnership Overview

Jolera’s partner program offers flexibility to engage with us on your terms. We have spent more than two decades building award-winning best in class partner enablement and turnkey end-customer solutions for you.

Partner Program

Jolera has three partner programs to choose from: Select, Preferred and Premier.

Learn about us and the legacy we have created

At Jolera, we treat each MSP partner with specialized care. With more than 20 years of IT experience, we offer the latest technology to navigate cloud, security, endpoint, and storage needs.

vintage pocket watch vintage background concept

About Us

Jolera is widely recognized as a global managed services leader. We started as managed services provider over 20 years ago and have been at the forefront of managed services innovation ever since.


Our People

As a service provider our main goal is to make the customer happy. For that final goal, we need passionate and happy people working with us – Our People Are Our Biggest Asset.


Our Leaders

We are performance driven at the core - tying together best of breed technology and industry leading expertise with pragmatic processes built to deliver outcomes.

Meet Our Leaders!