Privacy Policy

1. Overview

It is Jolera Inc.’s policy to respect your privacy regarding any information we may collect from you across our website, http://jolera.com.

This privacy notice details what information we collect of you, how we use it and what are your rights and choices.

2. We categorize the personal data we process as follows:

User Data

Data we collect from the visitors of our websites and users of our applications, both directly and by automated means.

Client User Data

Data we process on behalf of our clients. This includes visitors to our websites and data from systems our clients have integrated with our automated systems. Business contact information gathered via our data partners from publicly available sources.

User-provided information

From users who sign-in to our Service we collect the following information:

Field Notes
Email address required to sign in to the Service
Name required for point of contact
Phone number required for point of contact
Country required for legal reasons
Team role optional
Billing and payment information optional depending on service
Messages with our support and sales We retain in-app chat and email messages between you and our staff.
User information from integrated tools CRM and chat tool user names and details

 

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Automatically collected information

If you are visiting our websites or accessing our applications, we collect the following information provided by your browser or mobile device:

  • Pages accessed
  • Time of visit
  • Time of last visit
  • Name of the owner of the IP address
  • Reverse domain of the IP address
  • Referring site, application, or service, including the relevant search queries that led you to Jolera’s website
  • Browser information
  • Operating system and device information
  • IP address (from users signing in to the service, for security purposes)

3. Cookies and tracking

We use cookies on our websites and applications.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site or service provider’s systems to recognize your browser, capture and remember certain information. We use cookies to compile aggregate data about site and application traffic and interaction so that we can offer better experience and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you leave a comment on our site, you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

4. How are we using the data?

We use User Data:

To provide the Service.

We use User Data in delivery, maintenance and enhancement of the Service, to provide support and to prevent or address technical or security issues.

To communicate with you

We may send you service-related messages and notifications. These include notifications that are part of the service. You can control what these notifications are and when to receive them. We also send administrative messages regarding your Jolera subscriptions, technical status updates and other related notifications.

We may also send you messages or call you regarding new product features and helpful tips on using the product and to offer training and support.

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services without this information.

We will only retain personal information for as long as necessary to provide you with a service.

For payments and billing

We collect payment and billing data from Jolera’s customers for fulfilment of payments for the Service.

For improvement of the Service and analytics

To help improve the Service, our website and to develop new features and functionality, we collect and analyze usage information. Processing User Data for analytics purposes is done in aggregated or anonymized form.

Legal basis

We process User Data only where:
  • Processing User Data is necessary for providing the Service.
  • Processing is necessary to comply with a legal obligation.
  • Processing is in legitimate interests of Jolera, but not in conflict of our users’ rights.

5. Who we share your data with

Third-Party Services

We may employ third-party companies and individuals on our websites – for example, analytics providers and content partners such as Leadfeeder or Google. These third parties have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

6. How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically, instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

7. What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

8. Where we send your data

Visitor comments may be checked through an automated spam detection service. Data may also be sent to data analytics partners such as Leadfeeder. No personally identifiable information is shared unless prior consent has been made.

9. Your contact information

You can request a copy, correction or deletion of your personal data by emailing info@jolera.com. We will respond to your request within 30 days.

10. How we protect your data

We protect your data with the latest security and backup hardware and software. We partner with Barracuda to ensure data is backed up and stored for 7 years. All data is protected behind a firewall and other security methods.

We take security seriously and do what we can within commercially acceptable means to protect your personal information from loss or theft, as well as unauthorized access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee the absolute security of your data.

11. What data breach procedures we have in place

We protect your data from breaches with the latest technologies using 24/7/365 monitoring and firewall services. If any breach of personal data is made we will ensure to notify you directly.

12. What third parties we receive data from

We receive data from Leadfeeder and Postmedia regarding site visitors. This data is not person specific unless this person has given consent. This data may include things like country, city, age range, likes & interest, company, company size and industry.

13. Links to Other Sites

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites and cannot assume responsibility for their treatment of your personal information. This privacy policy only covers our website and privacy practices.

14. Sharing and Disclosure

We do not share or disclose information to third parties except in the following situations:
User instructions or consent

Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.

Third-party service providers

We may engage third-party companies service providers or business partners to process our data and to support our business. These include server and hosting providers, payment processors and customer service and management tools.

Up-to-date list of our sub processors is available on request from info@jolera.com.

Change of ownership

We may disclose User Data to allow a change of ownership of Jolera (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy Notice.

15. Legal obligations

We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

Enforcement of our rights, prevention of fraud, and for safety

We also may disclose personal information in order to:

  • protect Jolera from fraud, abuse or other criminal activity
  • protect Jolera rights and property against third-party allegations and claims
  • enforce our contracts and policies
  • protect rights and safety of others

16. Children’s Privacy

We do not knowingly collect or store personal information from children (visitors under the age of 13). If you believe your child has provided us with personal information, we encourage you to contact us immediately, and we will do our best to delete the data as quickly as possible.

17. Changes to our Privacy Policy

At our discretion, we may change our privacy policy from time to time. Any changes will be reflected here, so we encourage you to visit this page regularly. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

18. Contacting us

Please feel free to contact us if you have questions regarding our privacy, this notice or practices. You can email us at info@jolera.com

Our mailing address is:

365 Bloor Street East,

2ND Floor

Toronto, ON M4W 3L4

Canada