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Microsoft 365 Administration

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Managed Service Solution to Maximize Cloud Investment

Manage IT™ Cloud Micosoft 365 Administration is a monthly recurring managed service solution designed to maximize your customer cloud investment by streamlining administration and management of IT services on the public cloud. This 24/7/365 service ensures better managed capacity and availability of  Microsoft 365 environments including M365 Management, SharePoint Online, Exchange Online, OneDrive, Teams and more. Better manage capacity, availability and ensure that you are correctly budgeting and planning for your IT requirements. Add-ons available for mobile device management through basic mobility and Microsoft Intune to keep your users secure and available wherever they are.

Proactive Microsoft 365 Management

24/7/365 service ensures better managed capacity and availability of  Microsoft 365 environments including M365 Management, SharePoint Online, Exchange Online, OneDrive, Teams and more. 

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Microsoft 365 Administration

This as-a-service solution helps you avoid costly cloud support tickets, while also providing recurring activities, all handled by Jolera’s certified team of experts.

Included Premium IT Support

The Premium Support package help you better manage capacity, availability and ensure that you are correctly budgeting and planning for your IT requirements. Also included are Add-ons for mobile device management through basic mobility and Microsoft Intune to keep your users secure and available wherever they are.

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Fixed Monthly Cost

Have peace of mind when it comes to pricing with Manage IT Microsoft 365 Administration as it comes with a fixed monthly rate per device, server, network, or cloud service(s). No more will you have to budget accordingly for managing your Microsoft 365.

Reimagine productivity with Microsoft 365 and Microsoft Teams

The productivity cloud solution designed to help users achieve what matters, in our work, with best-in-class Office apps, intelligent cloud services, and advanced security.

Full service coverage with our Manage IT Cloud Microsoft 365 Administration

Receive these added features with our Azure cloud management solution.
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M365 MANAGEMENT

✓ Enable services based on licence
✓ User account management
✓ Enable MFA
✓ Enable global security features

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EXCHANGE ONLINE

✓ Mailbox create/modify/remove
✓ Mail flow rules
✓ Spam filter changes

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ONE DRIVE

Modify Built in:
✓ Sharing settings on request
✓ Storage settings
✓ Device access settings
✓ Notification settings

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SHAREPOINT ONLINE

✓ Add/Remove users from existing site/group
✓ Create micro site and assign users
✓ Manage permissions

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TEAMS

✓ Add/Remove users
✓ Assistance with setting up channels
✓ Manage access rights

Frequently Asked Questions

Does this service include deployment of M365 and its included services?

This solution is for managing existing Microsoft 365 environments. While deployment is not included in scope, if your client is looking to migrate to Microsoft 365 we can certainly assist you with this.

Does Manage IT Cloud include support for MS Teams, SharePoint?

Yes this service includes common management tasks for MS Teams, SharePoint, OneDrive for Business and etc.

Does this solution also help with Passwords resets?

Yes, when a user calls in, we log in and reset the account if applicable following the authorization protocol. There are also other ways to do this depending on the tenancies that are set up with the account including self-directed password resets.

How much time do you think I can save with Manage IT Cloud Microsoft 365 Administration?

The time you save is based on the frequencies of requests. If the organization is executing a task, then the time they spend on that task would be the time they will save. Every organization is different, so there is not one set amount of time savings. Jolera has streamlined the process into ours and this process is documented, and the experience is optimized for the organization. We follow our own guidelines for this process that is optimized to save time.

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Partnership Overview

Jolera’s partner program offers flexibility to engage with us on your terms. We have spent more than two decades building award-winning best in class partner enablement and turnkey end-customer solutions for you.

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Partner Program

Jolera has three partner programs to choose from: Select, Preferred and Premier.

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At Jolera, we treat each MSP partner with specialized care. With more than 20 years of IT experience, we offer the latest technology to navigate cloud, security, endpoint, and storage needs.

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About Us

Jolera is widely recognized as a global managed services leader. We started as managed services provider over 20 years ago and have been at the forefront of managed services innovation ever since.

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As a service provider our main goal is to make the customer happy. For that final goal, we need passionate and happy people working with us – Our People Are Our Biggest Asset.

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