Our Leadership

Leading our People and Operations

Our Executive Team

Alex Shan

Alex Shan

Chief Executive Officer

Alex Shan

Chief Executive Officer

Alex Shan has been driven to redefine the IT MSP landscape for the last 20+ years. With the goal to deliver high-end managed services along with security as-a-service to customers. It is with that same approach that Shan, today, leads Jolera as CEO into a new direction to empower the MSP community with state-of-the art as-a-service solutions that they can take to market. During his leadership at Jolera, the company has won multiple CDN Channel Elite Awards including Solution Provider of the Year as well as Dell Canada’s Partner of the Year award. Throughout his career, Shan has embarked on supporting many non-profits such as Special Olympics, Right to Play, Joe Carter Foundation, Worldvision, and the Scott Mission.It is with this compassion and focus on giving back that has made a difference not only on Shan’s passion an drive but has impacted the entire fabric of our organization. Doing things because we care and our passionate about is a big part of Shan’s driving force.

Joseph Khunaysir

Joseph Khunaysir

Founder & Chief Technology Officer

Joseph Khunaysir

Founder & Chief Technology Officer

Joseph Khunaysir is the founder of Jolera Inc. in 2001. He currently serves as Chief Technology Officer and President of Jolera spearheading the company’s drive to for the unique marketing and product placement initiatives. Khunaysir has had great intuitive vision to keep Jolera ahead of the game investing critical time, effort, and dollars into our cutting edge managed & security services platform. Surrounding himself by incredible team members Joseph has helped navigate Jolera through 2 recessions and the Dot Com bust of the 2000s. Always about building a powerhouse IT services organization that not only defines new trends but also challengs itself to grow and perform. Khunaysir’s goals have become reality building one of the strongest self propelling I.T. organizations in North America run by a team he would happily refer to as family.

Manish Govindaraj

Manish Govindaraj

Chief Operating Officer

Manish Govindaraj

Chief Operating Officer

Manish Govindaraj is the Chief Operating Officer for Jolera Inc. and been transforming our organization for the last 5+ years. Govindaraj brings plenty of global operational experience to our organization having served in many leadership roles before. As COO, Govindaraj was instrumental in the development of the company’s Artificial Intelligence integration that has been a boon for Jolera’s MSP partners. Govindaraj has been recognized as a strategic thinker in the industry developing disruptive people, process, and technology solutions for the marketplace.

Chris Black

Chris Black

Chief Revenue Officer

Chris Black

Chief Revenue Officer

Chris Black is the Chief Revenue Officer for Jolera Inc. As CRO, Black’s extensive knowledge and experience as a leader in sales and technology has helped Jolera grow significantly through MSP and channel partners. Since Chris’s arrival to Jolera the growth and organization on the sales program teams has been revolutionary. Black is full of dedicated compassion that has infiltrated into the Jolera DNA. With this dedication and fire Black has consistently advanced the teams and pushed for better channel sales initiatives and building cutting edge national go-to-market organizations. Black brings an energetic and caring leadership style that is helping shape the Jolera story to our client and partner community. It is not surprise the success Black and his team has achieved.

Chris Black

José Martins

Senior Vice President, Partner

José Martins

Senior Vice President, Partner

Jose Martins is a Partner and Senior Vice President of Jolera in its European head office in Porto, Portugal. For the past six years, Martins has led the European operation for Jolera developing new initiatives such as Network Operations Centre, Secure Operations Centre, Professional Services, Service Desk, Project Management Office and a pre-sales and channel team. The veteran of many posts at companies such as IT Dezk, PwC, Sage and 32 Senses, Martins is currently spearheading Jolera’s European expansion into Spain, Italy, and the UK. In that time, he has opened Jolera’s Spain office in Madrid in 2022 delivering as-a-service solutions in security, help desk, cloud and backup to the country’s top MSPs and channel partners. Since 2015, Martins has built up the team at Jolera in Porto from a small group of four people to more than 80 today.

Our Executive Team

Alex Shan

Alex Shan

Chief Executive Officer

Alex Shan has been driven to redefine the IT MSP landscape for the last 20+ years. With the goal to deliver high-end managed services along with security as-a-service to customers. It is with that same approach that Shan, today, leads Jolera as CEO into a new direction to empower the MSP community with state-of-the art as-a-service solutions that they can take to market. During his leadership at Jolera, the company has won multiple CDN Channel Elite Awards including Solution Provider of the Year as well as Dell Canada’s Partner of the Year award. Throughout his career, Shan has embarked on supporting many non-profits such as Special Olympics, Right to Play, Joe Carter Foundation, Worldvision, and the Scott Mission.It is with this compassion and focus on giving back that has made a difference not only on Shan’s passion an drive but has impacted the entire fabric of our organization. Doing things because we care and our passionate about is a big part of Shan’s driving force.
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It is with that same approach that Shan, today, leads Jolera as CEO into a new direction to empower the MSP community with state-of-the art as-a-service solutions that they can take to market. During his leadership at Jolera, the company has won multiple CDN Channel Elite Awards including Solution Provider of the Year as well as Dell Canada’s Partner of the Year award. Throughout his career, Shan has embarked on supporting many non-profits such as Special Olympics, Right to Play, Joe Carter Foundation, Worldvision, and the Scott Mission.It is with this compassion and focus on giving back that has made a difference not only on Shan’s passion an drive but has impacted the entire fabric of our organization. Doing things because we care and our passionate about is a big part of Shan’s driving force.

Joseph Khunaysir

Joseph Khunaysir

Founder & Chief Technology Officer

Show More

Khunaysir has had great intuitive vision to keep Jolera ahead of the game investing critical time, effort, and dollars into our cutting edge managed & security services platform. Surrounding himself by incredible team members Joseph has helped navigate Jolera through 2 recessions and the Dot Com bust of the 2000s. Always about building a powerhouse IT services organization that not only defines new trends but also challengs itself to grow and perform. Khunaysir’s goals have become reality building one of the strongest self propelling I.T. organizations in North America run by a team he would happily refer to as family.

Manish Govindaraj

Manish Govindaraj

Chief Operating Officer

Show More

As COO, Govindaraj was instrumental in the development of the company’s Artificial Intelligence integration that has been a boon for Jolera’s MSP partners. Govindaraj has been recognized as a strategic thinker in the industry developing disruptive people, process, and technology solutions for the marketplace.

Chris Black

Chris Black

Chief Revenue Officer

Show More

Since Chris’s arrival to Jolera the growth and organization on the sales program teams has been revolutionary. Black is full of dedicated compassion that has infiltrated into the Jolera DNA. With this dedication and fire Black has consistently advanced the teams and pushed for better channel sales initiatives and building cutting edge national go-to-market organizations. Black brings an energetic and caring leadership style that is helping shape the Jolera story to our client and partner community. It is not surprise the success Black and his team has achieved.

Chris Black

José Martins

Senior Vice President, Partner

Show More

For the past six years, Martins has led the European operation for Jolera developing new initiatives such as Network Operations Centre, Secure Operations Centre, Professional Services, Service Desk, Project Management Office and a pre-sales and channel team.

The veteran of many posts at companies such as IT Dezk, PwC, Sage and 32 Senses, Martins is currently spearheading Jolera’s European expansion into Spain, Italy, and the UK. In that time, he has opened Jolera’s Spain office in Madrid in 2022 delivering as-a-service solutions in security, help desk, cloud and backup to the country’s top MSPs and channel partners.
Since 2015, Martins has built up the team at Jolera in Porto from a small group of four people to more than 80 today.

Leadership You Can Count On

Testimonials From Our Team

Solutions to Grow Your Business

We've got you covered with our comprehensive portfolio of solutions.

Cybersecurity Solutions

Cyber Incident ​Response
Endpoint Detection and Response (EDR)
Extended Detection and Response (XDR)
Firewall Security
Mail Security
Penetration Testing Services
Security Baseline Assessment
User Defence
Vulnerability Detection Response (VDR)
Wi-Fi Security

Backup & Recovery Solutions

Hybrid Backup
Enterprise Backup
Mail Archiving

Helpdesk & Field Services Solutions

Monitoring and Management Solutions

Professional Services & Consulting Solutions

Public and Private Cloud Solutions

Azure Management and Monitoring
Microsoft 365 Administration
Private Cloud
Microsoft CSP

Your partner in digital transformation

Helping the next generation of MSP and IT solution providers transform and grow.

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Partnership Overview

Jolera’s partner program offers flexibility to engage with us on your terms. We have spent more than two decades building award-winning best in class partner enablement and turnkey end-customer solutions for you.

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Partner Program

Jolera has three partner programs to choose from: Select, Preferred and Premier.

Learn about us and the legacy we have created

At Jolera, we treat each MSP partner with specialized care. With more than 20 years of IT experience, we offer the latest technology to navigate cloud, security, endpoint, and storage needs.

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About Us

Jolera is widely recognized as a global managed services leader. We started as managed services provider over 20 years ago and have been at the forefront of managed services innovation ever since.

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Our People

As a service provider our main goal is to make the customer happy. For that final goal, we need passionate and happy people working with us – Our People Are Our Biggest Asset.

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Our Leaders

We are performance driven at the core - tying together best of breed technology and industry leading expertise with pragmatic processes built to deliver outcomes.

Meet Our Leaders!