Hardware Maintenance Solutions
IT Operations are an increasingly critical part of the business. As technology has become more complex, so have the systems that support it.
Today, technology departments have to ensure that the entire technological ecosystem supports the business in multiple dimensions.
We can help your company focus on your core business while maintaining a high quality of service for your operations.
Cost & Time Saving
Simple & Centralized
Less
Downtime
Preventive Maintenance
Anxiety
Free
Flexible
SLA
Service Coverage
Single hardware failures can interrupt your service for an indefinite time and being offline can be damaging to your business. Every time equipment in your Datacenter fails, if the equipment is under a managed service by Jolera, you don’t have to call; our team will promptly address the issue. Otherwise, you simply place a call, and our team will promptly solve the problem.
The service includes on-site visits, labor, and parts, so there’s no additional cost for any repair.
Servers
Storage
Network
Service Level Agreements
The Service Level Agreement (SLA) is as flexible as you need it to be! You can define different levels to match the priorities attached to your equipment.
24/7/365 Supervision
4H Response Time
Single Point of Contact (SPOC)
Multiple brands and models within a data center can lead to a stressful and time-consuming task whenever something fails. By acting as your Single Point of Contact, our team takes the lead as soon as you call.
No need to:
Be on top of every contract specificity Be updated on reporting procedure instructions Handle the ping-pong effect
You and your team can:
Save time and energy Focus your effort on your core business tasks
Monitoring
Our hardware maintenance service can be empowered with a preventive maintenance layer in addition to monitoring capabilities.
By monitoring your data center equipment:
Detection of pre-failure signs ASAP Act in advance to reduce the impact on your service
RELIABLE PARTNER
Trusted by Top Brands
Original Equipment Manufacturer or Third-Party Maintenance
Although our service is based on Third-Party Maintenance (TPM), we know the official support can at times be the better option.
That’s why we help you define which maintenance suits each equipment, so you can get a customized service that is still respectful of your interests.
TPM (THIRD PARTY MAINTENANCE)
Your maintenance contract savings can go up to 70%
Make the most out of your data center equipment
Original Equipment Manufacturer
For systems that require frequent firmware updates.
“TPM contracts can offer customers 50% to 70% savings off net OEM support prices.”
— Gartner, August 2019
