Hardware Maintenance Solutions


IT Operations are an increasingly critical part of the business. As technology has become more complex, so have the systems that support it.
Today, technology departments have to ensure that the entire technological ecosystem supports the business in multiple dimensions.
We can help your company focus on your core business while maintaining a high quality of service for your operations.

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Cost & Time Saving

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Simple & Centralized

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Preventive Maintenance

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Service Coverage

Single hardware failures can interrupt your service for an indefinite time and being offline can be damaging to your business. Every time equipment in your Datacenter fails, if the equipment is under a managed service by Jolera, you don’t have to call; our team will promptly address the issue. Otherwise, you simply place a call, and our team will promptly solve the problem.

The service includes on-site visits, labor, and parts, so there’s no additional cost for any repair.

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Service Level Agreements

The Service Level Agreement (SLA) is as flexible as you need it to be! You can define different levels to match the priorities attached to your equipment.

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24/7/365 Supervision

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4H Response Time

Single Point of Contact (SPOC)

Multiple brands and models within a data center can lead to a stressful and time-consuming task whenever something fails. By acting as your Single Point of Contact, our team takes the lead as soon as you call.

No need to:

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green check mark Handle the ping-pong effect

You and your team can:

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Monitoring team


Our hardware maintenance service can be empowered with a preventive maintenance layer in addition to monitoring capabilities.

By monitoring your data center equipment:

green check mark Detection of pre-failure signs ASAP
green check mark Act in advance to reduce the impact on your service


Trusted by Top Brands

Original Equipment Manufacturer or Third-Party Maintenance

Although our service is based on Third-Party Maintenance (TPM), we know the official support can at times be the better option.

That’s why we help you define which maintenance suits each equipment, so you can get a customized service that is still respectful of your interests.


Your maintenance contract savings can go up to 70%
Make the most out of your data center equipment 

Original Equipment Manufacturer

For systems that require frequent firmware updates.

“TPM contracts can offer customers 50% to 70% savings off net OEM support prices.”
— Gartner, August 2019

Solutions to Grow Your Business

We've got you covered with our comprehensive portfolio of solutions.

Cybersecurity Solutions

Cyber Incident ​Response
Endpoint Detection and Response (EDR)
Extended Detection and Response (XDR)
Firewall Security
Mail Security
Penetration Testing Services
Security Baseline Assessment
User Defence
Vulnerability Detection Response (VDR)
Wi-Fi Security

Backup & Recovery Solutions

Hybrid Backup
Enterprise Backup
Mail Archiving

Public & Private Cloud Solutions

Azure Management and Monitoring
Microsoft 365 Administration
Private Cloud
Microsoft CSP

Helpdesk & Field Services Solutions

Professional Services & Consulting Solutions

Monitoring & Management Solutions

Hardware Maintenance Solutions

Application Management Services

Telco Industry Solutions

AI Business Solutions

Your partner in digital transformation

Helping the next generation of MSP and IT solution providers transform and grow.

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Types of Partners

Managed Services Provider (MSP)

Internet Service Provider (ISP)

Value Added Reseller (VAR)

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Partnership Overview

Jolera’s partner program offers flexibility to engage with us on your terms. We have spent more than two decades building award-winning best in class partner enablement and turnkey end-customer solutions for you.

Partner Program

Jolera has three partner programs to choose from: Select, Preferred and Premier.

Learn about us and the legacy we have created

At Jolera, we treat each MSP partner with specialized care. With more than 20 years of IT experience, we offer the latest technology to navigate cloud, security, endpoint, and storage needs.

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About Us

Jolera is widely recognized as a global managed services leader. We started as managed services provider over 20 years ago and have been at the forefront of managed services innovation ever since.


Our People

As a service provider our main goal is to make the customer happy. For that final goal, we need passionate and happy people working with us – Our People Are Our Biggest Asset.


Our Leaders

We are performance driven at the core - tying together best of breed technology and industry leading expertise with pragmatic processes built to deliver outcomes.

Meet Our Leaders!