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Hybrid Backup Solutions

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On-Premise and Cloud Backup Solution with Monitoring, Management and Recovery Support

Store IT™ Hybrid Backup provides a simple, efficient, SLA-backed approach to enterprise backup for both physical and virtual servers (Hyper-V/VMware). Combining an effective onsite backup appliance and secure replication to the cloud. This solution also features leading edge technology, data deduplication, encryption, cloud storage, and multiple retention capabilities to meet the most stringent of requirements.

Enterprise Backup Solution

Your Data Is Important To Us!

The days of long, complicated backups for physical and virtual servers are over. Experience the carefully curated technology this solution offers, from data deduplication and encryption to cloud storage and multiple retention capabilities. Store IT™ Hybrid Backup is your organization’s building block for a simple, best practice approach to an enterprise backup solution for you and your customers

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Easy Integration

No Interruptions During Production Hours

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NO DOWNTIME
Easily integrate the hybrid backup solution into your network environment with no downtime to your business.

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NO NETWORK LOAD
Receive the same amount of storage as the onsite appliance in the cloud to facilitate an offsite copy of your backups.

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NO COMPLICATED CONFIGURATIONS
Subject matter experts will configure the solution to meet your requirements.

Fully Managed Hybrid Backup and Recovery Solution

This fully managed solution includes leading edge hardware, software, installation, monitoring and management services. Receive comfort and confidence knowing your customer’s critical systems are backed up, monitored, and managed 24/7/365 by Jolera’s team of experts.

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Rapid Deployment Services

Jolera’s trained subject matter experts will have your backup jobs created skillfully and efficiently to meet your recovery point and time objectives in accordance with industry best practices. This includes customizing retention settings for both on-premise and cloud backups.

24/7/365 Live Agent Support

Access our team of on demand, live agents to assist with all of your problems, questions, and requests relating to your backup and recovery requirements. Our technology and live agents are available 24/7/365 to provide unlimited restoration support. Receive assistance with any changes and remediation of backup errors any time you want.

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Fixed Monthly Cost

Backup your critical data with confidence and price certainty. Pay only a flat monthly cost, calculated based on the size of the backup appliance required by the organization.

It’s crucial now more than ever to ensure that your data is protected. Today’s complex infrastructures and targeted cyber-attacks require a complete backup strategy that protects data wherever it resides— on‑premises or in the cloud. Jolera’s backup solution gets your systems restored and running quickly from physical appliances, virtual servers, offsite locations, or the cloud.

Additional Benefits of Store IT™ Hybrid Backup Solution

MATCHED CLOUD STORAGE

Enjoy the same amount of storage in the cloud as the onsite appliance as it facilitates an offsite copy of your backups.

NEAR CONTINUOUS PROTECTION

Back up mission-critical servers every 15 minutes. Integrated agents only look for new or changed files, minimizing the backup window.

RECOVERY SUPPORT

In certain recovery situations, the solution can be used as a temporary data storage surrogate.

INLINE DEDUPLICATION

By deduplicating data as it is received, the appliance reduces completion duration of the full backup and replication process.

REPLICATION TECHNOLOGY

Protect against local disasters and data loss by using the cloud to get data off-site with a simple and cost-effective design.

INSTANT REPLACEMENT

In the event that your device malfunctions, we will send you a replacement device the next business day – free of charge.

Frequently Asked Questions

Do customers have access to administration tools of the solution?

Customers will have the right to use a standard, read-only access provided to enable them to access reporting and executive dashboard of the solution. However, to ensure the fidelity of the firewall access control lists/rules and appropriate audit trails, the customer is required to complete administrator training on the solution and acknowledge that the respective customer has the ability to impact the security of the organization by making changes without the advice of the Service Provider.

What are the support and management services that are included with the solution?

The solution and provisioned hardware are fully supported by the Service Provider, including warranty and technical support services. In the event of a hardware failure, device replacement and reconfiguration will begin within 1 business day. This is a 100% fully managed solution – all activities relating to monitoring the backup jobs, working with the customer to remediate and restore backup services, change to existing backup jobs, the adding or removal of backup jobs, all restorations are in scope of the services.

Does the solution support archiving?

Yes. The solution supports the archiving of data to the cloud storage. This is known as “vaulting.” Your customer has enhanced flexibility to create archiving rules that apply to 12 monthly and seven annual historical backup revisions. This enables organizations to meet compliance objectives by retaining data for longer periods of time while freeing up disk space to protect operational data.

Does the solution support multiple retention policies depending on customer requirements per data source?

Yes. Customized retention policies can be defined for each backup job.

Is there bandwidth management (throttling available) to the cloud with the solution?

Yes. To ensure minimal disruption to the customer’s Internet bandwidth, the solution can be programmed to throttle replication services to the cloud.

Can backups be replicated to a secondary device/location?

The solution supports multiple replication targets such as Cloud and/or another backup appliance.

Does the solution support full physical server backups for bare metal recoveries?

Yes. The solution supports bare metal restores for servers that are running Windows Server 2012 or higher operating systems.

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Jolera’s partner program offers flexibility to engage with us on your terms. We have spent more than two decades building award-winning best in class partner enablement and turnkey end-customer solutions for you.

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Jolera has three partner programs to choose from: Select, Preferred and Premier.

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At Jolera, we treat each MSP partner with specialized care. With more than 20 years of IT experience, we offer the latest technology to navigate cloud, security, endpoint, and storage needs.

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About Us

Jolera is widely recognized as a global managed services leader. We started as managed services provider over 20 years ago and have been at the forefront of managed services innovation ever since.

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