Jolera Achieves SOC 2 Type 2 Certification

Jolera Achieves SOC 2 Type 2 Certification

Toronto, February 12, 2020 — Jolera Inc., a leading multi-national IT service provider, announced that it has recently achieved its SOC 2 Type II certification for its controlled, secure and efficient operations. The certification further reinforces Jolera’s commitment to maintaining a secure and compliant environment to protect customer data.  

“Earning this attestation puts Jolera in a new league of benchmarked process and controls maturity – this is a very advantageous position relative to security and operational controls,” said Manish Govindaraj, Chief Operating Officer at Jolera. “This reinforces our commitment to providing our partners and customers the confidence that their data is being handled in accordance with industry standards and that we are operating in a very controlled, efficient and secured manner.” 

SOC 2 Type II certifications are given to companies that follow a set of standards encompassing security, availability, processing, integrity and confidentiality of customer data. The SOC 2 Type II certification provides information on the service organization’s system and the suitability of the design and operating effectiveness of controls. 

The SOC 2 audit was completed by an independent accounting, tax and business consulting firm. The auditing process examined the controls, procedures and personnel involved in Jolera’s operations for adherence to industry best practices. Upon completion, it was determined that Jolera’s service complied with audit controls and provided a secure service with high availability as at the report date of February 12, 2020. 


Jolera Inc. is a multinational IT service provider focused on delivering IT solutions for its customers and channel partners. Jolera’s core services include customized technology solutions, IT assessments and strategic plans, IT device & infrastructure management, data backup and recovery solutions, cloud and on-premise migrations, enterprise-grade security services and 24/7/365 quad-lingual end-user support services. With a growing staff of over 200 technical service delivery people, Jolera’s team designs and delivers technology systems encompassing the following traits – effectiveness, competitiveness, scalability and value. 

How Your Security Culture Builds Customer Trust

How Your Security Culture Builds Customer Trust

Cybersecurity risks are at an all time high, making security an integral part of an organization’s business. As consumers become more cognizant of data breaches and the threats to their information, they expect organizations to secure their data. Research by Privitar found that 50 per cent of consumers would trust a company less if their data was being inappropriately used. By integrating security inside out via your organizational security culture, you end up with more secure processes and controls to protect customer data. As a result, organizations can build trust with the customers and business partners they work with daily.

Source: ZDNet

How Security Culture Shapes Organizations

Security culture encompasses the beliefs, behaviours and values that drive how an organization approaches security. A good security culture ensures organizations are safeguarding data and decreasing cyber risk by embedding security into their business processes and encouraging employees across all departments to share the security responsibility. 

To reduce risks and protect their network, many organizations implement security technologies like firewalls and anti-malware tools. However, many hackers are targeting employees instead with phishing emails and other social engineering tactics. Without a strong security culture to motivate and guide employees to take security seriously, organizations put their business at unnecessary risk. 

Building a strong security culture is an ongoing process and simple activities like forcing employees to undergo cybersecurity training once a year is not enough. Organizations need to shift their mindset and see their security culture as an opportunity to improve their organization instead of a liability. 

How to Differentiate Your Organization with Security

Building customer trust is not easy and retaining it is even more difficult. Implementing steps to improve security culture will not only give you peace of mind in that you are staying secure but will help you build trust with business partners and customers.

Increase Executive Understanding

Without support from business leadership, having a strong security culture is difficult to maintain. Business leaders are responsible for prioritizing security and ensuring that there is a security budget available. If business leaders aren’t putting in the necessary effort to invest in security, an organization’s overall security culture will be weaker.

Executives who make it a point to have a strong security culture show employees and business partners that they understand the risks cyber threats pose to their business.  This means they are investing in protecting their data by using security solutions and implementing user awareness training. When customers or stakeholders see that security measures are being taken seriously, it makes them more willing to enter business.

Improve Data Security

Security isn’t separate from business processes. In fact, all business processes should have security built in to ensure data is adequately protected. Organizations must consider a data-centric approach to security. This includes being aware of the data they collect, its value and how that data is being secured and accessed. 

An effective cybersecurity culture will help employees mitigate cyber risk and prevent data exfiltration. Being aware of threats like social engineering will help employees be more alert and prevent them from engaging with these attacks. They will also feel more open to reporting these kinds of incidents if they come across them. Limiting employee access to organizational files and ensuring data is encrypted and backed up is also crucial. Integrating cost effective security solutions like those from our Secure IT platform will keep data safe at every threat vectors. 

Review Security Investments

As organizations grow, security measures might change. As you handle more data and/or hire more personnel, security becomes a greater issue. Organizations need to evaluate their security measures to ensure their security culture reflects what the business needs. For example, if you are hiring new employees, make security a part of onboarding. Ensure that new employees read security policies and are required to do cyber awareness training.

Doing a security assessment will help validate security controls and help organizations keep track of their security processes. These assessments help organizations understand where they need to improve and help guide them on how to be more secure. This can help organizations develop their security strategy and help them focus on how to improve. If you are interested in conducting a security assessment for your organization, contact us today. 

Threats of the Week – February 10, 2020

Threats of the Week – February 10, 2020

Metamorfo Trojan

A trojan malware campaign is targeting online banking users around the world with the aim of stealing credit card information, finances and other personal details.

Like many other hacking campaigns, Metamorfo begins with phishing emails that in this case claim to contain information about an invoice and invite the user to download a .ZIP file. By downloading and running the file, the victim allows Metamorfo to execute and run on a Windows machine.

Source: ZDNet

How do you protect yourself?

Proper security measures must be in place to defend against Metamorfo trojan and similar threats. Having proper up-to-date endpoint security provides a cross-generational blend of threat defense techniques to protect systems from malware.


Android has released its monthly security bulletin that contains details of security vulnerabilities affecting Android devices.

The most severe of these issues is a critical security vulnerability in the System component that could enable a remote attacker using a specially crafted transmission to execute arbitrary code within the context of a privileged process.

Source: Android

How do you protect yourself?

Updated your Android to the latest version.

.SaveTheQueen Ransomware

Researchers have uncovered a new strand of ransomware that encrypts files and adds the extension ‘.SaveTheQueen’ to it.

The progress of the newly uncovered malware was found to be tracked using the system volume (SYSVOL) folder found on active directory (AD) domain controllers.

Source: InformationAge

How do you protect yourself?

Proper security measures must be in place to defend against .SaveTheQueen Ransomware and similar threats. Having proper up-to-date endpoint security provides a cross-generational blend of threat defense techniques to protect systems from malware.

How Security and Compliance Work Together

How Security and Compliance Work Together

In today’s data driven society, compliance and security remain big priorities for businesses. In fact, the 2019 Security Priorities Study by IDG found that 66% of companies see compliance mandates as the driver of security spending. While compliance is important, it’s not enough to be the main driving force of an organization’s security approach. Checking off the compliance box doesn’t necessarily mean an organization is secure. Both compliance and security need to work together to help guide an organization to success.

Source: IDG

Compliance vs. Security

Compliance and security are often thought of as being the same but they are actually two separate actions. Compliance refers to standards that are established by a governing body and outline a general security blueprint organizations must follow. Organizations that follow compliance regulations do so to satisfy a third party. Compliance helps organizations build trust for their business partners or customers. 

Security, on the other hand, consists of all the policies, processes and controls that an organization implements to protect their information and technology assets. Organizations need to constantly maintain the tools and processes they implement to defend against threats. The main driving force of security is not to satisfy a regulatory body but to protect the organization from threats. 

Measuring Compliance and Security

Compliance and security are measured in different ways. To prove compliance, an organization has to undergo an audit. These audits only measure a snapshot of an organization because they are only conducted during a specific amount of time. The purpose of compliance is to validate that organizations have controls in place to protect data.

Security, on the other hand, is an ongoing process. Organizations need to constantly monitor and manage their infrastructure to ensure that the security technologies in place are working well and are updated to protect against the latest threats. The purpose of security is to protect data, prevent breaches and detect threats.

Staying Compliant and Secure

The best approach to compliance and security is to build an in-depth defense approach that not only encompasses compliance needs but takes into consideration the organization’s assets and how to best protect them. A compliance lead approach often leads to organizations only implementing the bare minimum for security. For example, an organization can say they have a disaster recovery plan in place but if they haven’t tested their plan, they won’t know if it will work as intended in the event of an actual emergency.

Both compliance and security work together to manage risk. However, security makes it easier for organizations to achieve compliance. By implementing security technologies and policies organizations, organizations show that they have proper security controls in place. Advanced security technologies like security information and event management (SIEM) systems generate log data that is useful for reporting. SIEM monitors all activity on your devices which validates the processes and controls you are taking to protect data. This information is vital for report generation necessary to prove compliance as required by various regulations. Generating reports and documents is time consuming but already having access to this documentation through the security controls you’ve already implemented can make it easier to provide in the event of an audit. If proper security controls are in place and can be validated and measured, meeting compliance regulations will be an easier process.

Threats of the Week – February 10, 2020

Threats of the Week – February 3, 2020


A new malware called CARROTBALL, used as a second-stage payload in targeted attacks, was distributed in phishing email attachments delivered to a U.S. government agency and non-US foreign nationals professionally affiliated with current activities in North Korea.

Source: BleepingComputer

How do you protect yourself?

Proper security measures must be in place to defend against CARROTBALL malware and similar threats. Having proper up-to-date endpoint security provides a cross-generational blend of threat defense techniques to protect systems from malware.


Magento has released updates for Magento Commerce and Open Source editions. These updates resolve critical and important vulnerabilities. Successful exploitation could lead to arbitrary code execution.

Source: Adobe

How do you protect yourself?

Updated Magento Commerce and/or Open Source to the latest version.

Snake Ransomware

An Israeli cybersecurity firm said it believes a new strain of ransomware was created by Iran and has the ability to lock up or even delete industrial control systems.

The ransomware, like others of its kind, encrypts programs and documents on infected machines. But it also removes all file copies from infected stations, preventing the victims from recovering encrypted files.

Source: Bloomberg

How do you protect yourself?

Proper security measures must be in place to defend against Snake Ransomware and similar threats. Having proper up-to-date endpoint security provides a cross-generational blend of threat defense techniques to protect systems from malware.

5 Benefits of Using Managed Security Services

5 Benefits of Using Managed Security Services

It only takes one security incident to potentially cripple a business. Just last month, one telemarketing company shut down due to a ransomware attack. Any organization can fall victim to a cyber attack and attacks are increasing. According to a report by the Canadian Internet Registration Authority (CIRA), 71% of Canadian organizations experienced at least one cyber attack that impacted their business in the past 12 months. With managed security services, any business can protect themselves.  Here are 5 benefits of using managed security services.

Source: Imperva

1. Proactive security

A proactive security approach is vital for organizations in a time where the threat landscape is always changing. Staying reactive means that you are only catching security incidents after they have happened, which means hackers have time to roam around your network undetected. According to a report by Crowdstrike, cyber criminals can spend up to three months lurking in target networks.

Organizations like Jolera provide 24/7/365 security solutions as-a-service to ensure businesses are protected around the clock. By consistently monitoring IT infrastructures and helping organizations implement preventative technologies like firewalls and endpoint protection, we are able to help them take proactive steps in securing their businesses.

2. Minimize security costs

Modern security platforms are expensive to build, manage and run. The tools, technology, licensing fees and personnel required to run a security operations centre can end up costing organizations millions of dollars. For smaller organizations that don’t have a lot of resources, using security services can provide them with the protection their business needs for a fraction of the cost.

By outsourcing security services, organizations avoid paying high upfront technology costs and don’t have to worry about spending time and resources hiring security staff. Instead, organizations only pay a predictable monthly fee for the security services they use. This makes it easier for organizations to budget their security needs and minimize costs.

3. Greater access to security resources

By implementing security services, organizations leverage the experience, capabilities and expertise of a managed service provider (MSP). Using security services provides organizations with leading edge security because each service offering has been tested across different businesses to withstand the threat landscape.

Because MSPs live and breathe security, they will have greater resources, knowledge and investments in the latest technologies and skills. This gives organizations access to resources they might not normally have. Technologies like security information and event management (SIEM) systems are typically very expensive but can provide organizations with advanced threat detection capabilities. A solution like Secure IT – SIEM makes this expensive technology more accessible.

4. Focus on your business

Running a business is a lot of effort and organizations might not have the resources to handle security in addition to their current workload. Without security expertise readily available, security becomes a difficult and overwhelming task for most organizations. As a result, businesses might neglect their security responsibilities. With security increasingly aligning with business operations, organizations can no longer ignore the impact of security.

Busy organizations can still get the security help they need through managed security services. Security experts are available to take care of the security aspect of an organization, allowing organizations to focus on their business. This gives organizations peace of mind in that they know they are being protected and don’t have worry about making security work for them.

5. Easily manage compliance

Data regulations are becoming increasingly important for organizations. It can be difficult for organizations to manage and understand how industry and global regulations affect their business. Increasing security makes it easier for organizations to achieve compliance.

An MSP will be more knowledgeable in compliance regulations and can help organizations implement the necessary security controls to ensure they are being compliant. Security services also provide records like log data which is important for record keeping and can be used as evidence in the event of a data breach.

For more information on how Jolera can help your organization with its security or IT needs, contact us today.