At Jolera, our executive team embodies innovation, resilience, and strategic vision. With a blend of industry expertise and forward-thinking leadership, our leaders drive our mission to deliver exceptional IT solutions and services.
Explore how their diverse backgrounds and commitment to excellence shape the future of Jolera and empower our global clients and partners.
Executive Leadership
Alex Shan
CEO
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Joseph Khunaysir
Founder & Executive Chairman
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Alex Shan
CEO
Expertise
Innovative IT Leadership
Elevating Jolera from an MSP to a leading Global Services Integrator with cutting-edge solutions.
Excellence and Community Focus
Achieving industry accolades and supporting various non-profits.
Bio
As the visionary force behind Jolera, Alex Shan has spent over 20 years redefining the IT Managed Services Provider (MSP) landscape. His leadership has transformed Jolera into a pioneering Global Services Integrator (GSI), delivering innovative, security-focused as-a-service solutions that set industry standards.
Under Alex’s guidance, Jolera has earned multiple accolades, including Solution Provider of the Year and Dell Canada’s Partner of the Year. His unique blend of technical expertise and business acumen fosters a culture of excellence and integrity.
Beyond business, Alex is deeply committed to philanthropy, supporting causes like the Special Olympics and World Vision. This dedication to giving back is woven into Jolera’s fabric, driving the company to succeed with purpose.integrity.
For clients and partners, Alex Shan represents leadership that’s aligned with innovation, reliability, and a genuine commitment to making a positive impact.
Joseph Khunaysir
Founder & Executive Chairman
Expertise
Visionary Growth
Navigating Jolera through economic challenges and expanding its footprint across North America and Europe.
Team-Centric Culture
Building a collaborative, transparent team environment focused on exceptional service.
Bio
Joseph Khunaysir has been the driving catalyst behind Jolera’s growth and resilience since its founding in 2001. His visionary leadership has guided the company through significant industry shifts and economic challenges, including the Dot Com bust and two recessions, establishing Jolera as a leading IT services provider in North America.
Joseph’s approach combines a commitment to innovation with a focus on transparency and collaboration. He fosters a team-centric culture where both employees and clients are valued and heard. His background in Bio-Psychology, along with his previous leadership role at Destiny Network Solutions, equips him with a unique blend of technical expertise and business insight.
Under Joseph’s guidance, Jolera has become known for its cutting-edge solutions and reliable service. For Joseph, success is about more than achieving business goals—it's about creating a memorable experience that clients trust and discuss.
Operational Leadership
Manish Govindaraj
COO
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Terence Persaud
CTO
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Manish Govindaraj
COO
Expertise
Operational Transformation
Integrating AI and optimizing operations to drive efficiency and innovation.
Global Expansion
Leading market expansion and growing the team.
Bio
Manish Govindaraj has been a key driver of transformation over the past 5+ years. With extensive global operational experience from leadership roles at John Keells BPO Solutions, D+H, and Orbit Group Partners Inc., Manish brings a wealth of expertise to Jolera.
Under his stewardship, Jolera has successfully integrated Artificial Intelligence, enhancing our offerings and delivering significant value to our MSP partners. Recognized for his strategic thinking, Manish excels in developing disruptive solutions that advance people, processes, and technology.
Based in Toronto, Manish’s skill set spans strategy, vendor management, business process improvement, and change management. His approach ensures Jolera remains at the forefront of industry innovation, driving operational excellence and delivering exceptional results.
Terence Persaud
CTO
Expertise
Technological Innovation
Leading the integration of advanced technologies and setting industry standards.
Scalable Infrastructure
Developing robust technology solutions and fostering a culture of continuous improvement.
Bio
Terence Persaud spearheads the convergence of technology, innovation, and strategic vision. His role is pivotal in driving technological advancements that align with and enhance Jolera’s business objectives.
Terence leads the integration of cutting-edge technologies into our product development lifecycle, setting industry standards for excellence. He fosters a culture of innovation, where research and development are central to pioneering new solutions and maintaining a competitive edge.
With a focus on building robust and scalable technology infrastructures, Terence ensures Jolera delivers with agility and resilience. His strategic partnerships and commitment to continuous learning and growth empower our teams and drive operational excellence.
Under Terence’s leadership, technology becomes a transformative force, creating value and setting new benchmarks for our industry.
Transforming sales programs and channel strategies with a customer-focused approach.
Passionate Leadership
Driving success through energetic, collaborative, and innovative leadership.
Bio
Chris Black leverages his extensive expertise in sales and technology to drive significant growth through MSP and channel partnerships. Since joining Jolera, Chris has revolutionized the sales program, embedding a culture of dedication and innovation within the team.
Chris’s leadership is marked by his energetic and compassionate approach, which has significantly advanced channel sales initiatives and developed cutting-edge go-to-market strategies. His commitment to customer-centricity and action-oriented leadership shapes Jolera’s success and strengthens relationships with clients and partners.
A firm believer in team collaboration and bold thinking, Chris thrives on challenging norms and exceeding expectations. His passion for customer alignment and strategic risk-taking continues to propel Jolera’s growth and success.
Sagar Vyas
CISO
Expertise
Cybersecurity Innovation
Enhancing Jolera’s cybersecurity capabilities with new services and technologies.
Strategic Development
Expanding roles and teams across Europe and advancing data security analytics.
Bio
Sagar Vyas brings over a decade of global experience in cybersecurity and IT leadership. He has led transformative programs with complex integrations, shaping Jolera’s cybersecurity and data protection services.
Sagar’s expertise spans sales, finance, legal, technology management, and cybersecurity, allowing him to drive innovation across Jolera’s ecosystem. He has been instrumental in advancing Jolera’s capabilities in detection and response, SIEM, DevSecOps, and cyber incident response.
Currently, Sagar oversees Jolera’s cybersecurity practice and professional services, leading efforts to build a culture of security and protect digital assets.
Sagar’s strategic vision ensures Jolera remains at the forefront of cybersecurity, providing clients with cutting-edge solutions and a robust security posture.
Enhancing Jolera's AI-powered services and solutions.
Tech Advancement and Strategy
Fostering innovation and advancing our AI capabilities to meet the evolving needs of global clients.
Bio
Ruben Sousa, formerly co-CEO of ITCenter, has joined Jolera as Senior Vice President of AI following our acquisition of ITCenter. With a strong track record in technology innovation and business leadership, Ruben has been pivotal in advancing ITCenter’s capabilities in AI and telecom solutions.
At Jolera, Ruben is leading the charge in enhancing our AI-powered services and solutions. He is responsible for integrating ITCenter’s advanced AI technologies into our offerings, driving innovation, and leveraging his extensive experience to propel Jolera’s AI initiatives.
Ruben’s visionary approach and deep industry knowledge are key to our growth and success in the evolving technology landscape.
Thought Leadership
Explore insights from Jolera’s executive team as they share their expertise on industry trends, innovative strategies, and the future of technology.