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Customer experience challenges and benefits

Customer experience challenges and benefits

The overall customer experience is an area most Managed Services Providers (MSP) and channel partners tend to talk about, but is left on the back burner over other sales and project objectives. With the as-a-service market continuing to grow on historic levels...
Customer experience challenges and benefits

Jolera’s take on the Great Resignation

One of the more impactful economic trends during the COVID-19 pandemic was employees, from all fields of work, leaving their jobs en masse in 2021. The trend was called many things such as the “Great Resignation” or the “Big Quit”, leading the marketplace to quickly...
Jolera’s journey to the channel

Jolera’s journey to the channel

Every company was once a start-up. Incubated right here in Toronto, Jolera Inc. is no different. Jolera got its start back in 2001 during the Dot-Com tech crash – a time where IT market capitalization saw over $5 trillion in losses. During this time, IT spending was...
Customer experience challenges and benefits

The Benefits of IT-as-a-Service Delivery Model

Today’s technology services are consumed by organizations in many ways. This leads to some uncertainty on whether clients are ultimately getting true value for their money in the delivery model being used. So how can an organization balance the cost-to-benefit ratio...