The decision to outsource some or most IT operations to an external MSP (Managed Service Provider) is one that could directly benefit your entire company. MSPs can bring value by allowing your company to focus on what it does best without sacrificing time on managing their Information Technology infrastructure. The first step is to choose the right MSP for your company. Once your company has taken the plunge and committed to the right Managed Service Provider,  here is how to make sure you get the most value for your money.

Be Honest

Being completely transparent in terms of what your business goals and priorities are will be mutually beneficial to both your company and your Managed Service Provider. An open discussion about aligning your business goals and needs with the strengths and services of the MSP will only enhance the results you get. 

Build a Relationship

As you will most likely be working with your Managed Service Provider for a long period of time, ranging from months to years, it is important to establish a professional relationship with your MSP. Your Managed Service provider should essentially be a business partner that will not only enhance your IT software and services, but introduce you to external connections and broaden your company’s network.

Involve your Managed Service Provider in Planning Stages

If you have a specific vision for your company’s IT services, it is best to inform your Managed Service Provider early on so you can be on the same page. For example, do you want to focus on cloud-services only? Do you plan on improving your entire outdated IT infrastructure within one year or less? Or are you more focused on creating a fool-proof cybersecurity plan for your business? Determine your specific goals and priorities and include your MSP in the initial planning stages. Not only will you benefit from your provider’s expert opinion in IT, but you may also cut costs down the line by discussing your projects ahead of time and budgeting accordingly.

Utilize All Available Services

Your Managed Service Provider can provide a multitude of services, such as 24/7 Tech Support, Cybersecurity Services, Employee training programs, or Disaster Management. Find out from your representative what other services they think your company may benefit from. Even if you only commit to one plan when signing a contract early on with your MSP, down the line you may require more services and help managing as your business grows and scales. You may be surprised at the variety of ways an MSP can help your company that you have not thought of before.

Managed Service Providers can tremendously enhance your company’s operations. To get the most of your experience, it is important to establish a solid relationship with your MSP, have open communication about your business goals and plans and trust your MSP to provide you with the tools to succeed. Establishing a partnership with your Managed Service Provider will bring your company long-term enterprise success.

By: Joanna Ambros, MBA