Optimizing IT Operations While Reducing Costs
Business Challenges
A prominent North American investment management firm faced several challenges in managing their expanding IT infrastructure:
- Growing portfolio of business-critical applications requiring sophisticated support
- Expanding workforce requiring reliable IT services
- Increasing operational costs
- Need to maintain exceptional service levels while scaling operations
- Complex regulatory and compliance requirements in the financial sector
Industry
Financial Services
Client
Leading North American investment management organization
Goal
Robust, secure, and efficient IT infrastructure to support its operations and maintain its competitive edge in the investment management sector
Solution Overview
Jolera implemented a comprehensive managed services approach that included:
Infrastructure Optimization
- Performed comprehensive license review and optimization
- Consolidated enterprise licenses and eliminated redundant subscriptions
- Optimized cloud backup and storage systems
- Implemented efficient resource allocation strategies
Enhanced Service Delivery
- Deployed specialized enterprise architecture expertise
- Integrated DevOps services for improved efficiency
- Established proactive monitoring and support systems
- Maintained strict SLA compliance across all service areas
Scalable Support Structure
- Implemented flexible support model to accommodate workforce growth
- Enhanced application support capabilities
- Maintained consistent service quality despite increased demand
Proven Client Results
Substantial Cost Reduction
- 11.5% decrease in operational costs
- Reduced annual OPEX by $300,000
- Significant monthly savings through license optimization
Increased Service Capacity
- 36% increase in ticket handling capacity
- 14.3% expansion in supported applications
- Successfully supported 7.7% workforce growth
Maintained Service Excellence
- Consistent response time of 17 minutes
- Average resolution time of 7.5 hours
- 98 Net Promoter Score
- 98% Customer Satisfaction Score
Key Benefits
Cost Optimization
Significant reduction in operational expenses while expanding services.
Optimized licensing and infrastructure costs.
Scalability
Successfully handled increased workload without compromising quality.
Supported growing application portfolio and user base.
Service Quality
Maintained exceptional service levels despite increased demands.
Consistent high performance in customer satisfaction metrics.
Operational Efficiency
Streamlined IT operations
Enhanced resource utilization
Improved service delivery processes
Client Testimonial
“Jolera has demonstrated an exceptional ability to reduce operational costs while significantly expanding their scope and efficiency. Their commitment to maintaining exceptional service standards while driving cost efficiencies has been truly impressive. The team’s ability to grow and adapt while maintaining high standards of customer satisfaction is remarkable.”
