Executive Leadership
Expertise
As the visionary force behind Jolera, Alex Shan has spent over 20 years redefining the IT Managed Services Provider (MSP) landscape. His leadership has transformed Jolera into a pioneering Global Systems Integrator (GSI), delivering innovative, security-focused as-a-service solutions that set industry standards. Under Alex’s guidance, Jolera has earned multiple accolades, including Solution Provider of the Year and Dell Canada’s Partner of the Year. His unique blend of technical expertise and business acumen fosters a culture of excellence and integrity. Beyond business, Alex is deeply committed to philanthropy, supporting causes like the Special Olympics and World Vision. This dedication to giving back is woven into Jolera’s fabric, driving the company to succeed with purpose.integrity. For clients and partners, Alex Shan represents leadership that’s aligned with innovation, reliability, and a genuine commitment to making a positive impact.
Expertise
Joseph Khunaysir has been the driving catalyst behind Jolera’s growth and resilience since its founding in 2001. His visionary leadership has guided the company through significant industry shifts and economic challenges, including the Dot Com bust and two recessions, establishing Jolera as a leading IT services provider in North America. Joseph’s approach combines a commitment to innovation with a focus on transparency and collaboration. He fosters a team-centric culture where both employees and clients are valued and heard. His background in Bio-Psychology, along with his previous leadership role at Destiny Network Solutions, equips him with a unique blend of technical expertise and business insight. Under Joseph’s guidance, Jolera has become known for its cutting-edge solutions and reliable service. For Joseph, success is about more than achieving business goals—it's about creating a memorable experience that clients trust and discuss.
Operational Leadership
Expertise
Manish Govindaraj has been a key driver of transformation over the past 5+ years. With extensive global operational experience from leadership roles at John Keells BPO Solutions, D+H, and Orbit Group Partners Inc., Manish brings a wealth of expertise to Jolera. Under his stewardship, Jolera has successfully integrated Artificial Intelligence, enhancing our offerings and delivering significant value to our MSP partners. Recognized for his strategic thinking, Manish excels in developing disruptive solutions that advance people, processes, and technology. Based in Toronto, Manish’s skill set spans strategy, vendor management, business process improvement, and change management. His approach ensures Jolera remains at the forefront of industry innovation, driving operational excellence and delivering exceptional results.
Expertise
Terence Persaud spearheads the convergence of technology, innovation, and strategic vision. His role is pivotal in driving technological advancements that align with and enhance Jolera’s business objectives. Terence leads the integration of cutting-edge technologies into our product development lifecycle, setting industry standards for excellence. He fosters a culture of innovation, where research and development are central to pioneering new solutions and maintaining a competitive edge. With a focus on building robust and scalable technology infrastructures, Terence ensures Jolera delivers with agility and resilience. His strategic partnerships and commitment to continuous learning and growth empower our teams and drive operational excellence. Under Terence’s leadership, technology becomes a transformative force, creating value and setting new benchmarks for our industry.
Strategic and Growth Leadership
Expertise
As Senior Vice President and Partner at Jolera’s European headquarters in Porto, Portugal, José Martins has driven the company’s remarkable growth and innovation across Europe. Over the past six years, José has spearheaded the development of pivotal initiatives, including establishing the Network Operations Centre, Secure Operations Centre, and an array of professional services that have solidified Jolera's position as a leader in the industry. With a wealth of experience from his time at IT Dezk, PwC, Sage, and 32 Senses, José brings a visionary approach to his role, consistently elevating Jolera’s capabilities. Under his expert leadership, Jolera has evolved into a premier provider of cutting-edge as-a-service solutions, encompassing security, help desk, and managed services. Since joining the company in 2015, José has not only expanded the Portugal team from a small group to a thriving operation of over 100 professionals, but he has also been instrumental in driving Jolera’s ambitious European expansion. His unwavering commitment to building high-performing teams and fostering operational excellence continues to shape Jolera’s success across the continent
Expertise
Chris Black leverages his extensive expertise in sales and technology to drive significant growth through MSP and channel partnerships. Since joining Jolera, Chris has revolutionized the sales program, embedding a culture of dedication and innovation within the team. Chris’s leadership is marked by his energetic and compassionate approach, which has significantly advanced channel sales initiatives and developed cutting-edge go-to-market strategies. His commitment to customer-centricity and action-oriented leadership shapes Jolera’s success and strengthens relationships with clients and partners. A firm believer in team collaboration and bold thinking, Chris thrives on challenging norms and exceeding expectations. His passion for customer alignment and strategic risk-taking continues to propel Jolera’s growth and success.
Expertise
Sagar Vyas brings over a decade of global experience in cybersecurity and IT leadership. He has led transformative programs with complex integrations, shaping Jolera’s cybersecurity and data protection services. Sagar’s expertise spans sales, finance, legal, technology management, and cybersecurity, allowing him to drive innovation across Jolera’s ecosystem. He has been instrumental in advancing Jolera’s capabilities in detection and response, SIEM, DevSecOps, and cyber incident response. Currently, Sagar oversees Jolera’s cybersecurity practice and professional services, leading efforts to build a culture of security and protect digital assets. Sagar’s strategic vision ensures Jolera remains at the forefront of cybersecurity, providing clients with cutting-edge solutions and a robust security posture.
Expertise
Sérgio Castro joined Jolera from ITCenter, where he was co-CEO and a driving force behind the company’s impressive growth. With over two decades of experience in technology and business development, Sérgio has played a key role in ITCenter’s evolution from a specialist in Open-Source technologies to a major player in the telecom sector. Following Jolera’s acquisition of ITCenter, Sérgio has brought his deep industry knowledge and strategic vision to our executive team. In his new role, Sérgio is not only spearheading new business opportunities but is also instrumental in enhancing our corporate framework for compliance and governance. Sérgio’s leadership is central to our ongoing commitment to operational excellence and strategic growth. His expertise will drive Jolera’s expansion and help us deliver even greater value to our clients across Europe and beyond.
Expertise
Ruben Sousa, formerly co-CEO of ITCenter, has joined Jolera as Senior Vice President of AI following our acquisition of ITCenter. With a strong track record in technology innovation and business leadership, Ruben has been pivotal in advancing ITCenter’s capabilities in AI and telecom solutions. At Jolera, Ruben is leading the charge in enhancing our AI-powered services and solutions. He is responsible for integrating ITCenter’s advanced AI technologies into our offerings, driving innovation, and leveraging his extensive experience to propel Jolera’s AI initiatives. Ruben’s visionary approach and deep industry knowledge are key to our growth and success in the evolving technology landscape.
Thought Leadership
