Microsoft Customer Immersion Experience (CIE)


As part of our continued effort towards training and teaching our existing clients, we have partnered with Microsoft to build the only Customer Immersion Experience (CIE) facility in downtown Toronto. The goal of this service is to provide hands-on training on the new suite of Microsoft products in a real-life setting.

The need for CIE

During our transition to Office 365, we noticed a lack of awareness of the platform. As a result, we experienced sluggish adoption and underutilization of it. In order to address this, we ensured that all our team members were put through an immersion experience in our CIE facility. This created a more connected, effective and productive work environment through improved utilization and adoption.

We soon realized that this problem around adoption and understanding of the Office 365 platform persists across the organizations we serve today. We determined that educating our clients and helping them adopt this new platform would be of significant value to them. The CIE facility allows Jolera to offer structured Office 365 training programs and help our clients achieve improved productivity through a thorough understanding of the platform. These training programs offer participants a hands-on learning experience of the new suite of Microsoft products in a real-life setting. In return, Jolera gets to fortify its value as a service provider, along growing side-by-side with our clients as they succeed through productivity.

Who benefits

Nearly every organization in the world is using Microsoft Office suite to run most of their day to day operations. According to Microsoft CEO Satya Nadella, there are nearly 50 million Office 365 active users. Office 365 also surpasses Salesforce as the most deployed (and fastest growing) app among Okta’s 2,000 enterprise customers. Whether it be preparing documents, creating quotes, announcements or communications, Microsoft Office is an integral part of an organization’s productivity. With the launch of Office 365, Microsoft has focused on streamlining all of these applications by increasing collaboration across all of them. 

The CIE benefits you if…

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  • You currently have Office 365 suite and would like to utilize it better
  • You are currently considering to migrate from on-premise to Office 365
  • Migrating to Office 365 is part of your future road map
  • You are curious and want to learn more about Office 365 and how it works


How the CIE works

Our CIE is tailored around being engaging, collaborative and fun. We do not want to bore our audience with presentations, statistics, and sales pitches. We provide the CIE through a “hands-on” model where our audience’s actions shape the experience. We guide our audience to be in the driver’s seat and encourage them to explore the platform presented to them. By allowing natural collaboration, we enable the audience to realize for themselves how powerful the platform is. We then take it one step further by showing them what else it can do. A trained facilitator leads the entire experience so that the audience can focus on discovering the right solution for their business while allowing them to experience the “future of productivity.” By following this approach, the CIE aims to highlight the immediate tangible benefits it brings to an organization.

Where do I sign up?

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The CIE presentation is currently open to any organization that registers through our CIE registration page. The CIE program is hosted in our Customer Immersion Experience facility in the Jolera office.





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