Hardware Management

Manage IT® HardwareX

Command Your Hardware Infrastructure with Proactive and Comprehensive Maintenance

Built on a foundation of proactive management, our Hardware Maintenance Solutions anticipate and mitigate potential issues before they impact your operations.

Every time equipment in your Datacenter fails, if the equipment is under a managed service by Jolera, you don’t have to call; our team will promptly address the issue. Otherwise, you simply place a call, and our team will promptly solve the problem.

The service includes on-site visits, labor, and parts, so there’s no additional cost for any repair.

Benefits
• Enhanced Hardware Reliability
Rensure maximum uptime and longevity of your hardware assets through regular maintenance and expert care.
• Increased Operational Efficiency
Boost productivity and reduce unexpected downtime with scheduled maintenance and rapid issue resolution.
• Proactive Issue Mitigation
Identify and resolve potential hardware issues before they affect your operations, minimizing disruptions.
• Tailored, Flexible Solutions
Customize your hardware maintenance plan by selecting services and features that fit your specific needs and budget.
Key Features
Advantages of Hardware Management
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Rapid Response Support

Our expert technicians are ready to provide swift on-site or remote support when issues occur, minimizing downtime and ensuring business continuity.
The Service Level Agreement (SLA) is as flexible as you need it to be. You can define different levels to match the priorities attached to your equipment.

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Single Point of Contact (SPOC)

Multiple brands and models within a data center can lead to a stressful and time-consuming task whenever something fails. By acting as your Single Point of Contact, our team takes the lead as soon as you call.

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Original Equipment Manufacturer or Third-Party Maintenance

Although our service is based on Third-Party Maintenance (TPM), we know the official support can at times be the better option.
That’s why we help you define which maintenance suits each equipment, so you can get a customized service that is still respectful of your interests.

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Comprehensive Hardware Oversight

Proactive management across you hardware landscape. Gain complete visibility and control through our unified maintenance platform by monitoring your data center equipment in order to:
• Detection of pre-failure signs ASAP
• Act in advance to reduce the impact on your service

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Preventive Maintenance

Regular check-ups and maintenance schedules to keep your hardware running at peak performance, preventing issues before they arise.

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In-Depth Analytics & Reporting

Leverage advanced analytics to uncover actionable insights about your hardware performance and lifecycle. Our tailored dashboards and reports align hardware metrics with your business objectives.

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Asset Tracking and Inventory

Keep track of all your hardware assets with our comprehensive inventory management system. We provide real-time reporting on your hardware infrastructure, helping you make informed decisions about upgrades, replacements, and capacity planning.

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End-of-Life Planning

Stay ahead of hardware obsolescence with our proactive end-of-life planning services. We help you plan for hardware refreshes, manage data migration, and ensure a smooth transition to new equipment when the time comes.

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Warranty and Contract Management

Let us handle the complexities of hardware warranties and service contracts. We track expiration dates, manage renewals, and ensure you’re getting the most out of your hardware investments.

Assurances of Our Hardware Maintenance Effectiveness
(on average)

99%
Hardware Uptime
70%
Reduction in Unexpected Hardware Failures
100%
Asset Visibility
24/7
Monitoring and Support
“TPM contracts can offer customers 50% to 70% savings off net OEM support prices.”
Gartner

Navigating Modern IT Complexities

Server Maintenance

Our Server Maintenance Services provide comprehensive care for your critical server infrastructure. We offer regular health checks, firmware updates, and proactive part replacements to ensure optimal performance and longevity of your servers.

Storage System Maintenance

Keep your data storage systems running smoothly with our Storage System Maintenance services. We cover everything from SANs and NAS systems to tape libraries, ensuring your data remains accessible and protected.

Network Hardware Maintenance

Maximize your network’s reliability with our Network Hardware Maintenance services. We maintain and optimize routers, switches, and other network devices to ensure seamless connectivity and efficient data flow across your organization.

Trusted by Top Brands

Explore our Hardware Maintenance
Solutions today!