Service Terms & Conditions

Interested in subscribing to Jolera’s services? We’ve organized all the Terms & Conditions for our products on this page for your convenience. These Terms & Conditions may change from time to time due to changes from manufacturers, vendors, etc. If you have any questions, don’t hesitate to reach out to a Program Manager or one of our Solutions Architects.

 

Secure IT

Secure IT offers a wide range of services to protect organizations against evolving security threats. Our industry-leading Security Information and Event Management (SIEM) analyzes data from all devices to detect bad actors and potential threats.

Firewall
Firewall (Unmanaged)
Firewall (APOS Service Only)
Endpoint
WiFi

 

Switch
Mail
SIEM

Please contact your Program Manager for more details.

User Defence
Training

Please contact your Program Manager for more details.

Store IT

Store IT is a complete hybrid local and cloud backup solution. Our fully managed option gives you complete end-to-end backup solutions and recovery coverage, fully managed backups and 24/7/365 monitoring, all for one fixed monthly fee.

Hybrid Backup
Cloud Backup

Please contact your Program Manager for more details.

Enterprise Veeam Backup
Email Archiving

Please contact your Program Manager for more details.

Support IT

Support IT help desk is an ITIL based 24/7/365 information technology help desk offering priced on a flat fee per user, per month basis. This ensures cost certainty and allow users to not only open tickets with the help desk in during an emergency, but also when looking for mentoring and general IT help.

Help Desk
Advantage Blue
Please contact your Program Manager for more details.

Manage IT

Manage IT is a monthly recurring, all-in-one IT infrastructure managed service covering networks, computers, physical and virtual servers, and cloud-based solutions designed to protect your IT infrastructure and prevent expensive downtime. 

Manage IT

Monitor IT

Monitor IT is a monitoring and alert generation service for networks devices, web applications/services, physical and virtual servers. The solution helps ensure your information technology infrastructure uptime availability and performance .

Monitor IT

Virtualize IT

Virtualize IT is our hosted cloud service offering that allows customers to migrate their on-premise server environment onto our hosted private cloud. Data storage and applications are hosted on a redundant series of servers and storage, providing enterprise grade resilience and performance.

 

Virtualize IT
Please contact your Program Manager for more details.

Connect IT

Connect IT™ provides customers with internet and private connectivity circuits to meet stringent requirements. Working in conjunction with several key partners, Jolera has designed a portfolio offering a best-of- breed product set.

 

Connect IT
Please contact your Program Manager for more details.

Consult IT

Consult IT provides access to dedicated specialists that design, scope, execute and implement custom IT solutions for clients. No matter how complex project requirements are, our team is staffed with the right capabilities and hands-on experience to deliver the custom IT solutions you require.

 

EMC Unity QuickStart Base Installation
Please contact your Program Manager for more details.
Surface Hub Installation
Nutanix Base Installation
Please contact your Program Manager for more details.

Migrate IT

Migrate IT is a hybrid migration service for organizations looking to migrate their existing premise email platform to MS Exchange Online, along with the integration of their on-premise domain / active directory to MS Azure Active Directory. 

Office 365
Please contact your Program Manager for more details.

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