Offer instant IT support
24/7/365 ITIL Helpdesk
Support-I.T.™ is your connection to a highly trained technical support team with a mandate to deliver the ultimate service experience. Available 24/7/365, and located in Toronto you will be provided with professional software and hardware support via telephone, email and web. Support-I.T.™ is designed to be a customizable end-to-end support channel or to work in conjunction with your existing I.T. support model. Simple setup, low upfront costs, fixed monthly subscriptions rates.
Service offering details
Support I.T.™ directly connects your end-users to a highly technical team, in a process driven environment. All service calls and tickets are processed and tracked to ensure an optimal service experience. No matter how the end user connects with our helpdesk team, the entire process is documented and tracked at every step of the way.
Three Tier Support
Three Tiers and a strong complement of highly competent System Support Professionals provide you with the ultimate service experience.
Full Ticket Management
Full ticket management, provides you with integrated and intelligent workflows and automated status reports during ongoing issues. You are always in the loop.
Support is available in English, French and Spanish. Our multilingual support is backed by an effective SLA, providing consistent service experience every time.
Mobile and home users have special needs that can only be accommodated via on-site visits. We offer technical support remotely,on-site or a combination of both.
Support your clients.
Help end-users get over IT obstacles and be more productive.
Incident triage and flow
To ensure a consistent end-user experience we utilize our well-defined application and user flows. This allows us with the process certainty of efficient and effective handling of end-user support requirements.
First Call Resolution
We provide a time enforced SLA guarantee on all of our service calls. This allows your end users to experience a significantly reduced resolution time.
We provide a tested and optimized process during the handling of any support request to ensure consistency and efficiency.
Support-I.T.™ has three tiers of helpdesk support available to their clients, customized to their individual needs. Our robust processes, highly competent technical team, the best in breed technology and tools are leveraged together to offer unmatched service guarantees.
We provide a time enforced SLA guarantee on all of our service calls. This allows your end users to experience a signficantly reduced resolution time.
Service on time
Our guarantees are in place to ensure that your client’s service request call is processed immediately and efficiently.
Flexible Application Support
Equipped with solid documentation practices, our technical support team is prepared to resolve any application-specific issues. Our team is consistently training and adding to their list of supported applications, tools, and services, we welcome additions to this inventory from our customers.
All Office Apps Supported
The entire Microsoft Office Suite are included in our support. We also provide support for major business critical applications such as Adobe Reader.
New Apps welcomed
We are constantly adding to our reservoir of supported applications. New apps can be added when there is a demand for them from clients and partners.