Service Delivery

Built to Provide an Exceptional Experience for the Channel

Support IT - Highly technical support team

Support IT

Award-Winning Service Desk for Your Clients

All Jolera services are backed by our award-winning global service desk team available 24/7/365 in English, French, Spanish and Portuguese. Staffed by a carefully selected and rigorously trained team and supported by an AI-based sentiment analysis tool that ensures the highest levels of delivery in every customer interaction.

Beat the Competition

Outstanding Outcomes Made to Impress

%

First Call Resolution

%

Customer Satisfaction

%

SLA Delivery Score

24/7/365 Service

Network and Security Operations Center 

Ensure Your Clients Stability and Security

Our 24/7/365 Network and Security Operations Center provides expert management of critical systems. Monitoring for signs of compromise or degradation across your client’s network we quickly identify incidents and remedy issues.

Our Certifications

Global | Certified | Experienced – A Snapshot of Technologies We Work With

AWS
  • AWS Certified Solution Architect – Associate
  • EAWS Certified Solution Architect – Professional
Cisco
  • Cisco Certified Entry Networking Technician (CCENT)
  • Cisco Certified Network Associate (CCNA)
  • Cisco Certified Network Associaate Routing & Switching
  • Cisco Certified Design Associate (CCDA)
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Network Professional Enterprise
  • Cisco Certified Internetwork Expert (CCIE)
Microsoft Certified Solutions
  • Microsoft Certified Solutions Expert (MCSE)
  • Microsoft Certified Solutions Developer (MCSD)
  • Microsoft Certified Solutions Associate (MCSA)
  • Microsoft Certified IT Professional (MCITP)
  • Microsoft Certified Professional (MCP)
  • Microsoft Certified Technology Specialist (MCTS)
Barracuda Email
  • Security (Barracuda Essentials)
  • ESS01 Barracuda Essentials – Foundation Engineer
  • Barracuda Email Security Gateway – Foundation
  • Barracuda Email Security Gateway Certified Product Specialist
  • Barracuda Email Security Gateway Certified Sales Representative
  • Barracuda Email Security Gateway Product Specialist
  • Barracuda Essentials for Email Security Certified Sales Representative
  • Barracuda Essentials for Office 365 Certified Product Specialist
  • Barracuda Essentials for Office 365 Certified Sales Representatives
  • Barracuda Message Archiver Certified Product Specialist
  • Barracuda Message Archiver Certified Sales Representative
  • Barracuda PhishLine – Foundation
  • Barracuda PhishLine Certified Product Specialist
  • ESS04010 – Introduction to Barracuda Cloud-to-Cloud Backup
  • ESS04020 – How to Back Up Data
  • ESS04030 – Backup Retention Policies
  • ESS04040 – Restoring Data
Barracuda NextGen Firewall
  • Barracuda NextGen Firewall – Foundation
  • Barracuda NextGen Firewall F Certified Product Specialist
  • Barracuda NextGen Firewall F Certified Sales Representative
  • Barracuda NextGen Firewall X Certified Engineer
  • Barracuda NextGen Firewall X Certified Product Specialist
  • Barracuda NextGen Firewall X Certified Sales Representative
Barracuda Storage
  • Barracuda Cloud Certified Sales Representative
  • Barracuda Backup – Foundation Engineer
  • Barracuda Backup Certified Product Specialist
  • Barracuda Backup Certified Sales Representative
DELL
  • DELL – Associate – Information Storage and Management Version 4.0
  • DELL – Specialist – Implementation Engineer, Dell EMC Unity Solutions Version 2.0
McAfee
  • McAfee Complete Endpoint Protection for Business Suite (Referred to commonly as CEB) eLearning training bundle
  • McAfee Certified Product Specialist – ePO
  • McAfee Certified Product Specialist – ENS
  • McAfee Certified Product Specialist – DLP
  • McAfee Certified Product Specialist – SIEM
Palo Alto Networks
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Palo Alto Networks Certified Network Security Engineer (PCNSE) – Senior Resource
CompTia
  • CompTia A+
  • CompTIA Security
  • CompTIA Network +
Citrix
  • Citrix Certified Associated – Virtualization (CCA-V)
  • Citrix Certified Professional – Virtualization (CCA-P)
  • Citrix Certified Expert – Virtualization (CCA-E)
  • Citrix Certified Associated – Networking – (CCA-N)
  • Citrix Certified Professional – Networking – (CCP-N)
Microsoft Azure
  • Azure Security Engineer Associate
  • Microsoft Azure – Administrator Associate
  • Microsoft Azure – Solutions Architect Expert
  • Microsoft Azure – DevOps Engineer Expert
  • Microsoft Azure – O365 Enterprise Administrator Expert
Cisco Meraki
  • ECMS1 (Engineering Cisco Meraki Solutions 1)
  • ECMS2 (Engineering Cisco Meraki Solutions 2)
  • CCNA (recommended Pre-Requisite)
Barracuda
  • Barracuda Certified Engineer
  • Barracuda Security Specialist
Barracuda CloudGen Firewall
  • Barracuda CloudGen Firewall – AWS
  • Barracuda CloudGen Firewall – Microsoft Azure
  • Barracuda CloudGen Firewall Certified Sales Representative
  • Barracuda CloudGen Firewall – Foundation
  • Barracuda CloudGen Firewall – Large Scale Management
  • Barracuda CloudGen Firewall – CloudGen Firewall Features
  • Barracuda CloudGen Firewall – Advanced WAN Technologies
  • Barracuda CloudGen Firewall – Microsoft Azure
  • Barracuda CloudGen Firewall – AWS
  • Barracuda CloudGen Firewall – Remote Access
Barracuda WAF
  • Barracuda Web Application Firewall – Foundation Engineer (WAF01 exam)
  • Barracuda Web Application Firewall – Advanced Features Engineer (WAF02 exam)
  • Barracuda Web Application Firewall – Public Cloud Engineer (WAF03 exam)
  • Barracuda Web Application Firewall Control Center Engineer (WAF04 exam)
  • Barracuda Active DDoS Prevention Certified Sales Representative
  • Barracuda Vulnerability Remediation Service Certified Sales Representative
  • Barracuda Web Application Firewall Certified Product Specialist
  • Barracuda Web Application Firewall Certified Sales Representative
  • Barracuda Web Security Gateway – Foundation
  • Barracuda Web Security Gateway Certified Product Specialist
  • Barracuda Web Security Gateway Certified Sales Representative
Nutanix
  • Nutanix Platform Expert (NPX)
  • Nutanix Platform Professional (NPP)
VMware
  • VMware Certified Associate (VCA)
  • VMware Certified Professional (VCP)
  • VMware Sales Professional (VSP)
  • VMware Technical Sales Professional (VTSP)
Fortinet
  • Fortinet NSE 4
  • Fortinet NSE 5
  • Fortinet NSE 6
  • Fortinet NSE 7 – Senior Resource
  • Fortinet NSE 8 – Senior Resource
Veeam
  • Veeam Certified Engineer (VMCE)
  • Veeam Certified Engineer – Advance (VMCE-A)
Datto
  • Datto Technical Specialist Level 2
Apple
  • Apple Certified Associate