Managed IT Service


Maximize Productivity

Manage-I.T.™ is your all-in-one IT infrastructure service covering networks, computers, mobile devices, physical and virtual servers, and cloud-based solutions. All IT infrastructures need ongoing maintenance to allow for optimal functionality. Manage-I.T.™ provides you with a team of experts that are constantly monitoring, managing and improving your IT infrastructure to scale with your business needs.

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Service offering details

A robust IT solution that administers infrastructure and systems. Analyze, isolate and correct server, website, cloud infrastructure, router, switch, printer, network and peripheral issues before they arise. Manage I.T.™ proactively troubleshoots the problems as they arise, before the client is even aware of them.

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    Managed Device

    A light-weight monitoring agent is installed on the device. The agent collects all of the data and sends it out to our NOC. Agentless devices are also supported.

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    Communication

    Our NOC receives this information using our automated system tools. This data is then ready to be analyzed by our NOC Team.

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    Monitoring and Analysis

    If red flags are raised, multiple alerts across different platforms are sent out. Monthly reports are also sent out. The NOC team is also notified so they may perform remediation.

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    Troubleshooting

    The Managed Services Team performs remediation of the problem, documents the occurrence and provides a monthly report.

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Types of Managed Devices

Whether they are in the collo, cloud or on-prem, we can manage it for you.

Networking Devices

Firewalls, Routers, Switches, and Access Points can be managed from various manufacturers.

End points

Printers, Laptops, Desktop, Mobile devices, VOIP Devices, Storage devices can be managed from various manufacturers.

Cloud Infrastructure

Owning the cloud infrastructure to ensure connectivity, uptime and functionality. Hosted locally within Canada.

Servers and Storage

Physical and virtual can be managed from various manufacturers.


Keep your clients updated and always online

With a professional team of Managed Service Providers.

Managed Servers

Firmware upgrades, patching, and asset management is becoming a topic of concern as hardware technologies are evolving at an accelerated pace. It has almost become a full-time task keeping track of all the necessary changes to keep your systems current and secure. A well-maintained IT infrastructure, whether physical or virtual, is central to an optimally functioning business. The Manage-I.T. Server package offers remote and on-site monitoring, maintenance, and troubleshooting services for all your hardware, virtual and technology needs in a simple billing model.
Provision Managed Servers now!

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Patching

Critical functional and security patches are installed on the servers on a schedule.

Inventory Management

Keeping track of what devices exist in the client’s environment.

Updates

Operational critical updates to ensure that all critical business tasks are performed optimally.

Unlimited MACs

Moves, Adds and Changes (MACs) included in the monthly subscription rate.

Managed Network

Managing a network infrastructure is ironically the most overlooked and yet the most critical component of a healthy I.T. environment. Our carefully packaged solution, makes it easy for you to focus on your core business needs – our managed services can own and manage your key network components. Our Network Operations Centre (NOC), staffed by a team of network event management experts, oversees and maintains your infrastructure so that service disruptions are practically eliminated.
Provision Managed Network now!

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Routers

Uptime, Bandwidth allocation, firmware upgrades, load balancing, VPN tunnels.

Switches

VLAN management, uptime, firmware upgrades, patch management.

Wireless Access Points

Uptime, software and firmware updates, and SSID management included.

Managed Cloud

Managing a network infrastructure is ironically the most overlooked and yet the most critical component of a healthy I.T. environment. Our carefully packaged solution, makes it easy for you to focus on your core business needs – our managed services can own and manage your key network components. Our Network Operations Centre (NOC), staffed by a team of network event management experts, oversees and maintains your infrastructure so that service disruptions are eliminated.
Provision Managed Cloud now!

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Performance Stats

Global view of your cloud services uptimes and performance.

Cost Analysis

Costing and usage statistics of your cloud services used for business decisions.

Cloud Management

Topographical links to cloud management platforms such as Azure, Office365, and VMWare.

SSO Monitoring

Monitoring of your authentication SSO.

Supported Cloud Platforms

Microsoft Azure

Office365

VMWare Cloud

Managed Endpoints

Every workstation in your client’s environment needs to be monitored and maintained on a regular basis. By implementing preventative maintenance on the devices you ensure that most of the break-fix issues do not occur. As different application are updated on a regular basis, it is crucial that OS updates are also maintained at the same time to avoid in compatibility issues. By managing their backend and their workstations, you ensure that all aspects of their IT infrastructure is working in harmony.
Provision Managed Endpoints now!

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Workstations

Maintain operational consistency on all workstation in a client’s environment.

Mobile devices

Ensure your client’s mobile users are always connected and ready for business.

Printers

Ensuring that the printer is in an operational condition at all times.

Services Included

Anti-Virus

Encryption (Optional)

Asset Management

Inventory Control

Patch Management

Warranty Management

Software Compliance

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