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Store IT™ – Hybrid Backup Hardware

Evergreen Project – Deployment Information 


Store IT –  Hybrid Backup provides a simple, best practices approach to enterprise backup for physical and virtual servers (Hyper-V/VMware). Combining a purpose built onsite backup appliance and secure replication to the cloud, this solution includes leading edge technology, data deduplication, encryption, cloud storage and multiple retention capabilities to meet the most stringent of requirements.

Hardware Refresh Deployment

Section 1:

VAR/MSP/Reseller Information and Client Information

VAR/MSP/Reseller Information

Please fill out the primary contact information for purposes of the Service Agreement.
Company Name
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Name
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Phone
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Email
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Address
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Province / State
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City
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Country
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Client Information

Please fill out the primary contact information for purposes of the Service Agreement.
Company Name
Field is required!
Field is required!
Name
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Field is required!
Phone
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Field is required!
Email
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Field is required!
Address
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Field is required!
Province / State
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Field is required!
City
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Country
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General Information
Please fill any information you believe the Provider should know prior to the Kick-Off call after filling the rest of the form.
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Preferred Date (in order of preference)

Date (1st Option)
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Start Time (1st Option)
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Date (2nd Option)
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Start Time (2nd Option)
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Date (3rd Option)
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Start Time (3rd Option)
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Section 2

Minimum Requirements for Hardware Refresh Deployment
Will Onsite Contact be available to provide access to Server Room?
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Is there at least one port available on the network switch?
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Provide one available IP address to be assigned to new StoreIT Backup Appliance.
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Are there any restriction applied to restrict Outbound Traffic on the edge Firewall? If so , will someone be available to provide access to the Firewall or open Ports 80/443, 1194, 5120-5129 (Tcp/Udp) outbound for updates and management?
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Will someone be available to provide access to the Firewall, if needed?
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Field is required!
Is there at least 2U (3.5 inches in height) space available in the Server Rack? If not, where should the unit be placed?
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Is there at least one power socket available?
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Submit

Frequently Asked Questions / Scenarios

There is no space in the Rack to install new backup unit.

The onsite tech will remove the old Backup unit and place on available media such as a box, table and will install the new Unit in the Rack.

The onsite technician has called in sick.

There is no guarantee that another technician will be available at the scheduled deployment time. Deployment may be rescheduled for another day.

Site is not ready or accessible.

The deployment will be rescheduled.

There is no Port available on the Network Switch.

The onsite tech will remove the old Backup unit from the Network Switch and plug the new Unit to that port. The tech will then return to wipe the old unit.

There is no access to the Firewall (where required) to allow outbound ports.

Hardware installation will take place at the scheduled deployment time. Further configuration will be rescheduled and conducted remotely once required firewall changes have been implemented.

There is no Power socket available in the UPS.

The onsite tech will remove the old Backup unit from the power socket and plug the new Unit. The tech will then return to wipe the old unit.

Equipment did not arrive on-site, is incorrect model, is defective or has been delayed for unknown reasons.

The deployment will be rescheduled.

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