[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” _builder_version=”4.27.8″ _module_preset=”default” custom_padding=”0px||0px||true|false” custom_padding_tablet=”|0px||0px|true|false” custom_padding_phone=”|0px||0px|true|false” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”off|desktop” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”||0px||false|false” custom_padding=”||0px||false|true” custom_padding_tablet=”||||false|true” custom_padding_phone=”||||false|true” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.2″ _module_preset=”default” custom_css_main_element=”max-width:782px !important;||width:100% !important;||margin-right: 118px !important;” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||}” global_colors_info=”{}”]<\/p>\n
Un fabricant nord-am\u00e9ricain du secteur de la construction r\u00e9sidentielle avait b\u00e2ti une grande partie de sa croissance par des acquisitions. \u00c0 mesure que de nouvelles entreprises rejoignaient l\u2019organisation, l\u2019\u00e9quipe informatique devait soutenir des utilisateurs suppl\u00e9mentaires et des volumes de services plus \u00e9lev\u00e9s sans permettre au centre d\u2019assistance de devenir un goulot d\u2019\u00e9tranglement. L\u2019entreprise souhaitait \u00e9galement r\u00e9duire les co\u00fbts internes, accro\u00eetre l\u2019automatisation et poursuivre sa migration vers le cloud.<\/p>\n
Jolera a fourni un centre de services d\u00e9di\u00e9 capable de s\u2019\u00e9tendre en fonction de l\u2019\u00e9volution de la demande. Le partenariat est \u00e9galement all\u00e9 au-del\u00e0 du support quotidien : Jolera a examin\u00e9 l\u2019environnement technologique et identifi\u00e9 une opportunit\u00e9 de r\u00e9duire les co\u00fbts redondants li\u00e9s \u00e0 l\u2019identit\u00e9. Ensemble, ces capacit\u00e9s ont cr\u00e9\u00e9 un mod\u00e8le informatique plus r\u00e9actif pour une croissance par acquisitions<\/a>.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” header_line_height=”32px” header_3_font=”|||on|||||” header_3_text_color=”#00D6EF” header_3_font_size=”18px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector h3{|| color: #00D6EF;|| font-size: 16px !important;||font-style: normal;||font-weight: 500;|| padding:0px;||margin-bottom: 8px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” header_line_height=”32px” header_2_text_color=”#056CF2″ header_3_font=”|||on|||||” header_3_text_color=”#056CF2″ header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||24px||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector h2{|| color: #056CF2;|| font-size: 32px !important;||font-style: normal;||font-weight: 700;||padding:0px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||}” global_colors_info=”{}”]<\/p>\n Le pr\u00e9c\u00e9dent fournisseur r\u00e9gional de l\u2019entreprise peinait \u00e0 r\u00e9pondre aux demandes changeantes cr\u00e9\u00e9es par les acquisitions. Les nouveaux employ\u00e9s avaient besoin d\u2019un support fiable, tandis que les volumes de services pouvaient augmenter rapidement lors de l\u2019int\u00e9gration. L\u2019organisation avait besoin de plus que de simples personnes suppl\u00e9mentaires pour r\u00e9pondre aux tickets : les ressources devaient comprendre ses proc\u00e9dures, ses syst\u00e8mes et ses niveaux d\u2019escalade.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” custom_css_main_element=”max-width:280px !important;” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font|300|||||||” text_font_size=”18px” text_line_height=”20px” header_3_text_color=”#056CF2″ header_3_line_height=”2em” header_5_font=”–et_global_body_font|600|||||||” header_5_font_size=”20px” header_5_line_height=”24px” header_6_font=”|300|||||||” header_6_font_size=”20px” header_6_line_height=”28px” custom_padding=”20px|20px|40px|20px|false|true” custom_css_main_element=”box-shadow: 0px 4px 4px 0px rgba(0, 0, 0, 0.12);||” custom_css_free_form=”selector h5 {|| padding-bottom: 4px;|| font-family: Ubuntu;|| font-size: 20px;|| font-style: normal;|| font-weight: 700;|| line-height: 24px; ||}||||selector h6 {|| padding-bottom: 0px;|| font-family: Ubuntu;|| font-size: 20px;|| font-style: normal;|| font-weight: 400 !important;|| line-height: 28px;||}||||selector p {|| padding-bottom: 0px;||}||” border_radii=”on|20px|20px|20px|20px” border_width_all=”1px” border_color_all=”#dedede” global_colors_info=”{}”]<\/p>\n <\/p>\n L’industrie<\/strong><\/p>\n Construction r\u00e9sidentielle et fabrication<\/p>\n <\/p>\n Organisation<\/strong><\/p>\n Entreprise nord-am\u00e9ricaine en croissance par acquisitions<\/p>\n <\/p>\n D\u00e9fi m\u00e9tier<\/strong><\/p>\n Faire \u00e9voluer le support utilisateur tout en contr\u00f4lant les co\u00fbts informatiques<\/p>\n <\/p>\n Mod\u00e8le d\u2019engagement<\/strong><\/p>\n Centre de services d\u00e9di\u00e9 et flexible<\/p>\n <\/p>\n Services fournis<\/strong><\/p>\n Support utilisateur, int\u00e9gration d\u2019acquisitions, retours sur le service et examen des co\u00fbts<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|desktop” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” max_width=”780px” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”||||true|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_radii=”off||||” border_color_all=”rgba(42,42,42,0.21)” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”.styled-list li {|| font-family: Ubuntu;||font-size: 20px;||font-style: normal;||font-weight: 400;||line-height: 28px;|| color: #0F2E5C; || margin-bottom:20px;||}||||.styled-list strong {|| color: #0F2E5C;|| font-family: Ubuntu;|| font-size: 20px;|| font-style: normal;|| font-weight: 700;|| line-height: 28px;||}||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Les nouvelles entreprises ont apport\u00e9 des utilisateurs suppl\u00e9mentaires et des volumes d\u2019appels plus \u00e9lev\u00e9s n\u00e9cessitant une augmentation rapide de la capacit\u00e9 de support.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”.styled-list li {|| font-family: Ubuntu;||font-size: 20px;||font-style: normal;||font-weight: 400;||line-height: 28px;|| color: #0F2E5C; || margin-bottom:20px;||}||||.styled-list strong {|| color: #0F2E5C;|| font-family: Ubuntu;|| font-size: 20px;|| font-style: normal;|| font-weight: 700;|| line-height: 28px;||}||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Les ressources suppl\u00e9mentaires devaient suivre les m\u00eames proc\u00e9dures op\u00e9rationnelles normalis\u00e9es et les m\u00eames niveaux d\u2019escalade que l\u2019\u00e9quipe centrale.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|desktop” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”780px” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”0px||0px||true|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_radii=”off||||” border_color_all=”rgba(42,42,42,0.21)” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”.styled-list li {|| font-family: Ubuntu;||font-size: 20px;||font-style: normal;||font-weight: 400;||line-height: 28px;|| color: #0F2E5C; || margin-bottom:20px;||}||||.styled-list strong {|| color: #0F2E5C;|| font-family: Ubuntu;|| font-size: 20px;|| font-style: normal;|| font-weight: 700;|| line-height: 28px;||}||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n L\u2019engagement envers les enqu\u00eates \u00e9tait faible, offrant \u00e0 l\u2019organisation une visibilit\u00e9 limit\u00e9e sur l\u2019exp\u00e9rience de support de l\u2019utilisateur final.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” locked=”off” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”.styled-list li {|| font-family: Ubuntu;||font-size: 20px;||font-style: normal;||font-weight: 400;||line-height: 28px;|| color: #0F2E5C; || margin-bottom:20px;||}||||.styled-list strong {|| color: #0F2E5C;|| font-family: Ubuntu;|| font-size: 20px;|| font-style: normal;|| font-weight: 700;|| line-height: 28px;||}||” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n La direction technologique avait pour mission de trouver 500\u202f000 $ d\u2019\u00e9conomies tout en soutenant l\u2019automatisation et la migration vers le cloud.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”off|desktop” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”40px||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” header_line_height=”32px” header_3_font=”|||on|||||” header_3_text_color=”#00D6EF” header_3_font_size=”18px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h3{|| color: #00D6EF;|| font-size: 16px !important;||font-style: normal;||font-weight: 500;|| padding:0px;||margin-bottom: 8px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” header_line_height=”32px” header_2_text_color=”#056CF2″ header_3_font=”|||on|||||” header_3_text_color=”#056CF2″ header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector h2{|| color: #056CF2;|| font-size: 32px !important;||font-style: normal;||font-weight: 700;||padding:0px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||}” global_colors_info=”{}”]<\/p>\n Jolera a align\u00e9 le centre d\u2019assistance sur l\u2019environnement et les proc\u00e9dures op\u00e9rationnelles du client. L\u2019objectif \u00e9tait de fournir une exp\u00e9rience utilisateur famili\u00e8re et coh\u00e9rente lors des op\u00e9rations normales et un moyen pratique d\u2019augmenter la couverture lors des acquisitions. Cette approche refl\u00e8te les capacit\u00e9s de support utilisateur Support IT<\/a> de Jolera.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|desktop” _builder_version=”4.27.8″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”780px” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”||||true|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_radii=”off||||” border_color_all=”rgba(42,42,42,0.21)” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#056CF2″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_width=”24px” align=”left” module_class=”gradient-icon” _builder_version=”4.27.8″ _module_preset=”default” custom_css_free_form=”.gradient-icon .et-pb-icon {|| display: inline-block;|| background: linear-gradient(135deg, #056cf2 0%, #00d6ef 100%);|| background-clip: text;|| -webkit-background-clip: text;|| color: transparent !important;|| -webkit-text-fill-color: transparent;||}” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Une \u00e9quipe cibl\u00e9e a soutenu les utilisateurs, les syst\u00e8mes, les proc\u00e9dures et les exigences d\u2019escalade de l\u2019organisation.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#056CF2″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_width=”24px” align=”left” module_class=”gradient-icon” _builder_version=”4.27.8″ _module_preset=”default” custom_css_free_form=”.gradient-icon .et-pb-icon {|| display: inline-block;|| background: linear-gradient(135deg, #056cf2 0%, #00d6ef 100%);|| background-clip: text;|| -webkit-background-clip: text;|| color: transparent !important;|| -webkit-text-fill-color: transparent;||}” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Jolera pouvait ajouter des ressources \u00e0 mesure que la demande augmentait et ajuster \u00e0 nouveau la capacit\u00e9 lorsque les volumes de services se stabilisaient.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#056CF2″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_width=”24px” align=”left” module_class=”gradient-icon” _builder_version=”4.27.8″ _module_preset=”default” custom_css_free_form=”.gradient-icon .et-pb-icon {|| display: inline-block;|| background: linear-gradient(135deg, #056cf2 0%, #00d6ef 100%);|| background-clip: text;|| -webkit-background-clip: text;|| color: transparent !important;|| -webkit-text-fill-color: transparent;||}” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Lors d\u2019une acquisition importante, Jolera a \u00e9tendu les heures de service pour g\u00e9rer l\u2019augmentation du volume d\u2019appels.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|desktop” _builder_version=”4.27.8″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”780px” module_alignment=”left” custom_margin=”||||true|false” custom_padding=”0px||0px||true|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_radii=”off||||” border_color_all=”rgba(42,42,42,0.21)” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#056CF2″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ icon_width=”24px” align=”left” module_class=”gradient-icon” _builder_version=”4.27.8″ _module_preset=”default” custom_css_free_form=”.gradient-icon .et-pb-icon {|| display: inline-block;|| background: linear-gradient(135deg, #056cf2 0%, #00d6ef 100%);|| background-clip: text;|| -webkit-background-clip: text;|| color: transparent !important;|| -webkit-text-fill-color: transparent;||}” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Les nouvelles ressources ont \u00e9t\u00e9 form\u00e9es aux proc\u00e9dures op\u00e9rationnelles normalis\u00e9es et aux syst\u00e8mes du client avant de soutenir les utilisateurs.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#056CF2″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_width=”24px” align=”left” module_class=”gradient-icon” _builder_version=”4.27.8″ _module_preset=”default” custom_css_free_form=”.gradient-icon .et-pb-icon {|| display: inline-block;|| background: linear-gradient(135deg, #056cf2 0%, #00d6ef 100%);|| background-clip: text;|| -webkit-background-clip: text;|| color: transparent !important;|| -webkit-text-fill-color: transparent;||}” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Le mod\u00e8le d\u00e9di\u00e9 a encourag\u00e9 davantage d\u2019employ\u00e9s \u00e0 r\u00e9pondre aux enqu\u00eates de satisfaction apr\u00e8s les interactions de support.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.27.7″ _module_preset=”default” background_color=”#edf9ff” custom_padding=”24px|24px|24px|24px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#056CF2″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||400″ icon_width=”24px” align=”left” module_class=”gradient-icon” _builder_version=”4.27.8″ _module_preset=”default” custom_css_free_form=”.gradient-icon .et-pb-icon {|| display: inline-block;|| background: linear-gradient(135deg, #056cf2 0%, #00d6ef 100%);|| background-clip: text;|| -webkit-background-clip: text;|| color: transparent !important;|| -webkit-text-fill-color: transparent;||}” global_colors_info=”{}”][\/et_pb_icon][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font_size=”20px” text_line_height=”28px” header_5_text_color=”#056CF2″ custom_margin=”||0px||false|false” custom_css_free_form=”selector h5 {|| display: inline-block;|||| background-image: linear-gradient(|| 180deg,|| #056cf2 0%,|| #00D6EF 100%|| );|||| -webkit-background-clip: text;|| -webkit-text-fill-color: transparent;|| color: transparent !important;|||| font-size: 32px !important;|| font-style: normal;|| font-weight: 800;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Jolera a examin\u00e9 les d\u00e9penses existantes et identifi\u00e9 un chevauchement potentiel dans l\u2019environnement d\u2019identit\u00e9 et d\u2019authentification.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”3_4,1_4″ custom_padding_last_edited=”off|desktop” _builder_version=”4.27.8″ _module_preset=”default” background_enable_color=”off” use_background_color_gradient=”on” background_color_gradient_stops=”#00215b 0%|rgba(15,46,92,0.25) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.jolera.com\/wp-content\/uploads\/Managed-Service-Provider-evolving-into-orchestrated-enterprise-architect-with-AI-and-automation.png” width=”100%” max_width=”780px” module_alignment=”left” custom_margin=”40px||40px||true|false” custom_padding=”56px|56px|56px|56px|true|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” border_radii=”on|16px|16px|16px|16px” border_color_all=”#0F2E5C” border_color_left=”#00D6EF” locked=”off” global_colors_info=”{}”][et_pb_column type=”3_4″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” header_line_height=”32px” header_3_font=”|||on|||||” header_3_text_color=”#00D6EF” header_3_font_size=”18px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h3{|| color: #00D6EF;|| font-size: 16px !important;||font-style: normal;||font-weight: 500;|| padding:0px;||margin-bottom: 8px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” header_line_height=”32px” header_2_text_color=”#FFFFFF” header_3_font=”|||on|||||” header_3_text_color=”#056CF2″ header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h2{|| color: #056CF2;|| font-size: 48px !important;||font-style: normal;||font-weight: 700;||padding:0px;||}||||@media (max-width: 767px) {|| selector h2 {|| font-size: 32px !important;|| line-height: 40px;|| }||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#FFFFFF” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||}” global_colors_info=”{}”]<\/p>\n Le m\u00eame partenariat a r\u00e9pondu \u00e0 deux priorit\u00e9s. Lors des acquisitions, Jolera a ajout\u00e9 une capacit\u00e9 de support form\u00e9e et une couverture \u00e9tendue. En dehors des p\u00e9riodes de pointe, sa connaissance de l\u2019environnement a soutenu un examen plus large des d\u00e9penses technologiques. Cela a permis \u00e0 la relation de contribuer \u00e0 la fois \u00e0 la continuit\u00e9 op\u00e9rationnelle et au mandat de r\u00e9duction des co\u00fbts de l\u2019entreprise.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.27.7″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”off|desktop” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” header_line_height=”32px” header_3_font=”|||on|||||” header_3_text_color=”#00D6EF” header_3_font_size=”18px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h3{|| color: #00D6EF;|| font-size: 16px !important;||font-style: normal;||font-weight: 500;|| padding:0px;||margin-bottom: 8px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” header_line_height=”32px” header_2_text_color=”#056CF2″ header_3_font=”|||on|||||” header_3_text_color=”#056CF2″ header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h2{|| color: #056CF2;|| font-size: 32px !important;||font-style: normal;||font-weight: 700;||padding:0px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||}” global_colors_info=”{}”]<\/p>\n Jolera a identifi\u00e9 une plateforme d\u2019authentification multifacteur sous licence distincte comme une zone de chevauchement potentiel avec les capacit\u00e9s disponibles dans l\u2019environnement Microsoft de l\u2019entreprise. Elle a propos\u00e9 un projet de consolidation estim\u00e9 dans la fourchette moyenne \u00e0 cinq chiffres.<\/p>\n L\u2019analyse de rentabilisation pr\u00e9voyait un d\u00e9lai de r\u00e9cup\u00e9ration d\u2019environ cinq semaines et le potentiel de supprimer un co\u00fbt annuel important \u00e0 six chiffres pour environ 3\u202f000 utilisateurs technologiques. Il s\u2019agissait de r\u00e9sultats projet\u00e9s du changement propos\u00e9, et non d\u2019\u00e9conomies confirm\u00e9es d\u00e9j\u00e0 r\u00e9alis\u00e9es.<\/p>\n Les organisations examinant les contr\u00f4les d\u2019authentification et d\u2019acc\u00e8s peuvent explorer les solutions de cybers\u00e9curit\u00e9<\/a> plus larges de Jolera, y compris la Protection de l\u2019identit\u00e9<\/a>.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”off|desktop” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” header_line_height=”32px” header_3_font=”|||on|||||” header_3_text_color=”#00D6EF” header_3_font_size=”18px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h3{|| color: #00D6EF;|| font-size: 16px !important;||font-style: normal;||font-weight: 500;|| padding:0px;||margin-bottom: 8px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” header_line_height=”32px” header_2_text_color=”#056CF2″ header_3_font=”|||on|||||” header_3_text_color=”#056CF2″ header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h2{|| color: #056CF2;|| font-size: 32px !important;||font-style: normal;||font-weight: 700;||padding:0px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||}” global_colors_info=”{}”]<\/p>\n L\u2019engagement a am\u00e9lior\u00e9 la capacit\u00e9 de l\u2019organisation \u00e0 r\u00e9pondre \u00e0 la demande li\u00e9e aux acquisitions tout en maintenant la coh\u00e9rence du service. Il a \u00e9galement produit des preuves plus claires de la satisfaction des utilisateurs et une opportunit\u00e9 d\u00e9finie de r\u00e9duire les co\u00fbts technologiques.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|phone” _builder_version=”4.27.8″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”780px” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”||0px||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding=”24px|12px|24px|12px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”48px” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector p {|| font-weight: 700;|| font-style: normal !important;||font-size: 48px !important;|| line-height: 54px;||color: #0f2e5c;}” global_colors_info=”{}”]<\/p>\n 10-15%<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector h3 {|| font-weight: 700;|| font-style: normal !important;||font-size: 16px !important;||color: #056cf2;}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n La participation a atteint un niveau qualifi\u00e9 d\u2019exceptionnel au sein de l\u2019environnement des services g\u00e9r\u00e9s.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding=”24px|12px|24px|12px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”48px” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector p {|| font-weight: 700;|| font-style: normal !important;||font-size: 48px !important;|| line-height: 54px;||color: #0f2e5c;}” global_colors_info=”{}”]<\/p>\n ~ 3\u202f000<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0F2E5C” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector h3 {|| font-weight: 700;|| font-style: normal !important;||font-size: 16px !important;||color: #056cf2;}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n L\u2019analyse de rentabilisation propos\u00e9e pour la consolidation de la MFA couvrait environ 3\u202f000 utilisateurs technologiques.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|phone” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”780px” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding=”24px|12px|24px|12px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”48px” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector p {|| font-weight: 700;|| font-style: normal !important;||font-size: 48px !important;|| line-height: 54px;||color: #0f2e5c;}” global_colors_info=”{}”]<\/p>\n 7 sur 10<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector h3 {|| font-weight: 700;|| font-style: normal !important;||font-size: 16px !important;||color: #056cf2;}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n Sept des dix personnes reconnues pour leurs performances exceptionnelles lors d\u2019une r\u00e9union annuelle de Jolera soutenaient ce compte.<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding=”24px|12px|24px|12px|true|true” border_radii=”on|12px|12px|12px|12px” border_width_all=”1px” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”48px” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector p {|| font-weight: 700;|| font-style: normal !important;||font-size: 48px !important;|| line-height: 54px;||color: #0f2e5c;}” global_colors_info=”{}”]<\/p>\n \u2243 5 semaines<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_line_height=”24px” header_line_height=”32px” header_3_line_height=”1.5em” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” background_enable_color=”off” width=”100%” max_width=”780px” custom_margin=”||0px||false|false” custom_padding=”||||false|false” custom_css_free_form=”selector h3 {|| font-weight: 700;|| font-style: normal !important;||font-size: 16px !important;||color: #056cf2;}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” text_font=”–et_global_body_font||||||||” text_text_color=”#0f2e5c” text_font_size=”20px” text_line_height=”28px” header_line_height=”32px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” width=”100%” max_width=”780px” custom_padding=”||||false|false” custom_css_free_form=”selector p{|| font-weight: 400;|| font-style: normal !important;||font-size: 14px;|| line-height: 24px;|| opacity: 0.8;||||}” global_colors_info=”{}”]<\/p>\n L\u2019analyse de rentabilisation propos\u00e9e pour la consolidation de la MFA pr\u00e9voyait un d\u00e9lai de r\u00e9cup\u00e9ration d\u2019environ cinq semaines.<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”off|desktop” _builder_version=”4.27.7″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” custom_margin=”40px||0px||false|false” custom_padding=”||||false|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.7″ _module_preset=”default” header_line_height=”32px” header_3_font=”|||on|||||” header_3_text_color=”#00D6EF” header_3_font_size=”18px” header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h3{|| color: #00D6EF;|| font-size: 16px !important;||font-style: normal;||font-weight: 500;|| padding:0px;||margin-bottom: 8px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.8″ _module_preset=”default” header_line_height=”32px” header_2_text_color=”#056CF2″ header_3_font=”|||on|||||” header_3_text_color=”#056CF2″ header_4_font=”–et_global_body_font||||||||” header_4_text_align=”left” header_4_text_color=”#056CF2″ header_4_font_size=”25px” header_4_line_height=”32px” custom_margin=”||16px||false|false” custom_padding=”0px||0px||false|false” custom_css_free_form=”selector h2{|| color: #056CF2;|| font-size: 32px !important;||font-style: normal;||font-weight: 700;||padding:0px;||}” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” custom_padding_last_edited=”off|phone” _builder_version=”4.27.7″ _module_preset=”default” background_enable_color=”off” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|phone” max_width=”780px” module_alignment=”left” custom_margin=”||40px||false|false” custom_padding=”0px|0px|0px|0px|true|true” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|phone” border_color_all=”#B7E6FF” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.27.7″ _module_preset=”default” custom_padding=”12px|12px|12px|12px|true|true” border_color_all=”#B7E6FF” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.8″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]<\/p>\nLe d\u00e9fi<\/h3>\n
Maintenir l\u2019alignement du support informatique avec une entreprise en mutation<\/span><\/h2>\n
Aper\u00e7u du client<\/h3>\n
01<\/h5>\n
Demande tir\u00e9e par les acquisitions<\/h3>\n
02<\/h5>\n
Coh\u00e9rence du service<\/h3>\n
03<\/h5>\n
Retours utilisateurs limit\u00e9s<\/h3>\n
04<\/h5>\n
Pression sur la r\u00e9duction des co\u00fbts<\/h3>\n
L\u2019approche Jolera<\/h3>\n
Un centre de services d\u00e9di\u00e9 con\u00e7u pour s\u2019\u00e9tendre avec la demande<\/span><\/h2>\n
Centre de services d\u00e9di\u00e9<\/h3>\n
Flexibilit\u00e9 des
ressources<\/h3>\nHoraires de support \u00e9tendus<\/h3>\n
Formation sp\u00e9cifique au client<\/h3>\n
Retours sur le
service<\/h3>\nExamen des co\u00fbts technologiques<\/h3>\n
Int\u00e9gration strat\u00e9gique<\/h3>\n
Relier le support aux acquisitions au contr\u00f4le des co\u00fbts<\/span><\/h2>\n
OPTIMISATION DE L\u2019IDENTIT\u00c9 ET DES CO\u00dbTS<\/h3>\n
Identifier un d\u00e9lai de r\u00e9cup\u00e9ration potentiel de cinq semaines<\/span><\/h2>\n
R\u00e9sultats & impact m\u00e9tier<\/h3>\n
Un mod\u00e8le plus r\u00e9actif pour une croissance continue<\/span><\/h2>\n
Taux de r\u00e9ponse aux enqu\u00eates<\/h3>\n
Utilisateurs technologiques concern\u00e9s<\/strong><\/h3>\n
Membres de l\u2019\u00e9quipe reconnus<\/h3>\n
R\u00e9cup\u00e9ration projet\u00e9e<\/h3>\n
La transformation en un coup d\u2019\u0153il<\/h3>\n
Ce qui a chang\u00e9 dans le mod\u00e8le de support<\/span><\/h2>\n