European innovation coming to North American MSPs
Managed Services Providers (MSP) are constantly on the lookout for cost-effective new as-a-service solutions to upgrade their existing offerings to customers. Now Jolera, the MSP for MSPs, can add to that with a brand-new security operations center on the island of...
Customer experience challenges and benefits
The overall customer experience is an area most Managed Services Providers (MSP) and channel partners tend to talk about, but is left on the back burner over other sales and project objectives. With the as-a-service market continuing to grow on historic levels...
Jolera’s take on the Great Resignation
One of the more impactful economic trends during the COVID-19 pandemic was employees, from all fields of work, leaving their jobs en masse in 2021. The trend was called many things such as the “Great Resignation” or the “Big Quit”, leading the marketplace to quickly...
Passing the point of Security Point Solutions
When it comes to security, managed services providers (MSPs) tend to get tied up in procuring and providing point solutions. The marketplace has not been helping MSPs focus either, as it consistently releases additional point solutions. According to a Trend Micro...
Going from local to global in the IT Channel
There are many tales in the Canadian IT industry of a hot-shot executive doing amazingly well in Canada and then getting promoted to a large U.S. role only to come back. One executive who has transitioned from a prominent Canadian role to a global one is Lenovo’s...
Lenovo channel leader outlines 360 direction
As Lenovo ushers in the company’s “Next Reality” phase where it will focus on new technologies for hybrid working and living environments, the channel team is working on new business models for the as-a-service market. In 2022, Lenovo unveiled new strategies based on...
Jolera’s journey to the channel
Every company was once a start-up. Incubated right here in Toronto, Jolera Inc. is no different. Jolera got its start back in 2001 during the Dot-Com tech crash – a time where IT market capitalization saw over $5 trillion in losses. During this time, IT spending was...
The Benefits of IT-as-a-Service Delivery Model
Today’s technology services are consumed by organizations in many ways. This leads to some uncertainty on whether clients are ultimately getting true value for their money in the delivery model being used. So how can an organization balance the cost-to-benefit ratio...
