Jolera launches white label security training service for global partners

Despite the millions of dollars being spent on security infrastructure, companies are still being compromised through simple employee mistakes or negligence.

Jolera Inc., a Toronto-based multinational technology hybrid aggregate service provider, has launched a hands-on security training service to help organizations better prepare their staff for potential cyberattacks. The white-labeled program is a 90-minute instructor-led workshop that can be delivered in person or online and includes a quiz with a certificate of completion.

“Human error is the leading cause of data breaches today because security is often an afterthought in a world where companies are focusing on keeping up with all the latest new technologies,” Alkin Gorgun, director of cybersecurity training at Jolera and developer of the program, tells IT World Canada. “We wanted to develop a program that empowers people with knowledge of why security is so important and how to be safe. It’s not up to just the IT department anymore, this is an ‘everyone’ problem.”


Gorgun, who developed the program, explains that most existing cybersecurity training comes in the form of online modules that employees don’t take seriously or don’t care about. The Jolera workshop is based on the company’s experience in managing networks for hundreds of customers and engages participants through dialogue, videos, and classroom exercises to ensure employees learn and understand the material.

“We’ve translated these experiences into a non-technical, end-user program that truly gets the message across about what can happen as a result of a cyber breach, and why employees at every level of an organization need to pay attention,” Gorgun adds.

The goal of the training program is to convince employees that cybersecurity is important, he continues, and to teach them defensive measures. Essentially, awareness is the key to ensuring collective safety.

“We want these people to leave the room thinking about security and understanding what happens when they click on that suspicious email. Ransomware, for example, isn’t just about the financial losses – what’s important is that you’re without your computer for a day or even longer and you might lose data permanently. Those factors are critical to businesses,” Gorgun emphasizes.

The training is for both small and medium-sized business, as well as bigger corporations. Available now to partners across Canada, the training workshops are part of a service being sold through the channel community thanks to Jolera’s robust partner ecosystem.

“Jolera builds solutions and takes them to partners who then sell it under their own name. That’s why I brought my program to Jolera initially. There was so much interest in it, I wanted to use Jolera’s existing network and partnerships to reach more people,” Gorgun continues.

At least one of the top five biggest banks in Canada have been in contact with Gorgun to take advantage of the program, as well as one of the largest medical foundations and insurance companies in the country and one of the biggest international retailers. He could not reveal their names for security reasons.

“Some companies are trying to build programs like this in-house, or hire a full-time security expert to train all their staff, but that’s expensive and not really effective. I have a business marketing and cyber security background, so I’ve built a compelling and educational program that focuses on IT safety – they should save their resources,” Gorgun concludes.

You can find out more information here.

Jolera poised to transcend anonymous IT service success

Alex Shan says he sometimes thinks of Jolera Inc. as the largest Canadian IT solutions provider nobody’s ever heard of. The company’s CEO may be partially right.

The Toronto-based company has carved out a niche for itself as a white label IT service provider specializing in business-to-business partnerships with other IT providers and hardware resellers.

Jolera was founded in 2001 as a managed IT service provider. About three years ago, the company took a hard look at itself and realized that its greatest strength was providing the nuts and bolts of IT service delivery. That dovetailed with a “democratization” of cyber security threats.

“Hackers weren’t just hitting the big guys any longer,” says Shan. “Their targets were smaller and medium-sized businesses. For the first time, a dentist was getting hit with ransomware. However, they couldn’t afford enterprise grade security solutions. Instead, they relied on smaller consulting firms who might set up a firewall and do some things that might help fend off security threats. While they couldn’t afford thousands of dollars per month, many of these businesses could see their way to paying, say, $100 per month for enterprise-level security.”

Jolera’s strategy involved transitioning to a security-as-a-service model. The company would concentrate most of its efforts on developing and delivering cloud-based IT services available by subscription. Shared cost among clients would drive prices down.

While security is the central plank of the suite, Jolera also offers other services, including a global service desk, cloud-based backup and recovery, network and performance monitoring, and antivirus and anti-malware management. These products are, in turn, offered as white-label products to resellers.

“Resellers select the products they want to represent and deal with the end user, providing a human face for the technology,” says Shan. “We make it easy for them to brand the products, so they can present our service as their service.”

As part of a typical network security contract, Jolera remains largely invisible, providing reports to resellers on security interventions or unusual threats.

Among clients that include Microsoft, Dell and Lenovo, the company is currently partnering with IT security company Barracuda Networks Inc. Barracuda’s core product is a hardware platform paired with subscription based network security services.

“Our value proposition was that we would provide Barracuda with security services, allowing them to concentrate on their core business, delivering best-in-class technology,” says Shan.

Each contract offers a unique service menu. For example, Jolera works with SERCO, which operates as DriveTest, a public corporation licensed by the Ministry of Transportation of Ontario to operate 55 driver examination centres in the province. The company assisted SERCO in rolling out a new digital testing platform, monitoring equipment, and securely managing digital data on hundreds of thousands of road tests, written tests, and driver’s license applications annually.

Jolera currently employs 250 people globally, primarily at its Toronto headquarters. It also fields offices across Canada, and in the U.S., U.K., Portugal and Brazil.

“However, our white label business model means that we remain anonymous when we’re doing our best work,” Shan says. “That’s a challenge. As a relatively small company, one of our struggles is that 98 per cent of our workforce is doing something technical and we need to devote more resources to promoting and establishing our brand before other channel-based IT solutions try to replicate our success. There’s a lot more global business that we want to grab.”


Original Article written by Financial Post. 

Jolera’s new HASP Model

Jolera Inc., the 2015 CDN Solution Provider of the Year award winner, has turned itself into a Hybrid Aggregate Service Provider or HASP. According to Jolera leadership, the HASP direction blazes a new trail for managed services providers, while filling a void in the market when it comes to security information and event management along with around the clock backup and recovery services on the cloud or for a hybrid environment.

Alex Shan, the CEO of Jolera, told CDN the HASP business model has gone through a rigorous research and development process and the company has invested millions of dollars in its creation and go-to-market direction.

“This is built for the channel,” Shan said. “We made a conscious decision to be a channel-friendly company with no direct business. We focus on R&D and services with a sharp delivery process that lets partners take care of their customers,” he added.

The HASP model was created to remove substantial risk from manage services providers. The HASP solution is cloud-based and runs like a self-service machine. According to David Dorey, the director of channel business for Jolera, there is very little human touch in HASP.

“The one thing we realized is that while human touch is important the cloud is the future and HASP provides that transition path,” Dorey said.

Jolera strategy with HASP is based on the notion that the channel does not want to build a bench and want to deal with less complex solutions. Jolera has simplified this offering with alliance partners such as Barracuda Networks.

Barracuda Networks is providing Jolera with the next version of its Web Security Gateway featuring advanced security protection and updated SSL scanning. The Web Security Gateway prevents exposure to Web-borne malware and viruses, while limiting lost user productivity and misused bandwidth. This is being combined with next-generation firewalls providing security protection managed from a single pane of glass.


Original article written by ITWorld Canada.

Perfection and Excellence

Both of these words impute a heightened and aspirational state of brilliance. The desire to achieve these states is a constant mention in the offices and boardrooms of many organizations. I have grappled with the true actionable meaning of these words myself.

As an operations person, I have seen my teams, clients, partners, and colleagues use these words interchangeably. While in general both words mean stretching to reach a higher ground, they are extremely different in terms of operational states.

Here’s what the words literally mean:


The condition, state, or quality of being free from all flaws or defects. There is no more improvement possible.


The quality of brilliance, distinction, fineness, being outstanding, etc.


Perfection indicates a state where no improvement is possible. It is the ceiling of what can be or is in the realm of possibility to be achieved. It’s the pinnacle. A full stop. This is certainly possible when it comes to emotions – where we define an emotional moment as the best it could ever get…or as perfect. A perfect kiss, a perfect gesture, a perfect embrace, etc., are relevant. There are no external benchmarks for one’s own emotions and feelings, which means they can be considered accurate statements and sentiments.

Can any business be at this state? Let’s reflect on that for a moment. It would be a state where:

  • Shareholders have achieved the highest value possible
  • There is no room for further innovation
  • Employees and customers are as happy as they can be
  • Revenues and profits are as best as they can be…at a pinnacle…

If any business chose to define a moment like this in its existence, then that is the point from where their business would start dying. There is nowhere up from that point forward!

The same can be said for any professional entity – be it operations, sales, R&D, etc.

[bctt tweet=”Perfection is abstract and unattainable, strive for excellence instead!” username=”jolera”]


On the other hand, excellence is a state of current brilliance, but it can be improved upon.

In 1991, Carl Lewis defined excellence in 100m racing by clocking in at 9.86 seconds. In 2009 Usain Bolt’s world record run was clocked at 9.58 seconds. There were 8 other world records between 1991 and 2009…all redefining excellence in the 100m race. Note that there will never be a perfect 100m race – there will always be excellence that will await betterment.

Take any example of innovation and evolution such as automobiles, space travel, aircrafts, phones, computers, fashion, etc…excellence is achieved and then changes continually.

5 ways to achieve excellence

1. Being the best you can be

No matter what the field be, by each team member being the best that they can be, as a collective the team will be at its best – as a result achieving their best!

2. Benchmark against the best

It is not enough just being your best. Benchmark against the best in the same faculty in order to determine what the aspirational stretch is.

3. Continuous Improvement is the name of the game

What was excellent yesterday can be improved upon today. Even by improving by 1%, the definition of excellence would be redefined.

4. Desire to innovate

Comfort in the status quo never leads to improvements. The desire to innovate fuels challenging the status quo and making changes happen.

5. Purposeful leadership

It takes a strong organizational purpose that creates the demand for excellence in order for it to breed within the environment. Leaders of the organization are responsible for providing and permeating such a purpose within the organization.

As a leader, I would much rather focus my team on a real and tangible aspiration – achieving excellence through being the best you can be and doing the best that can be done!

So, next time you mention a desire for something to be perfect at work, and it is not an emotional statement, correct yourself. You are actually seeking excellence.
[content_band bg_pattern=”” border=”all” inner_container=”true”] [custom_headline style=”margin-top: 0;” level=”h4″ looks_like=”h3″]About Jolera[/custom_headline] Jolera is a Toronto-based technology hybrid aggregate service provider focused on network architecture and IT solution service and delivery. Jolera is dedicated to innovating the cloud and managed service market space with disruptive solutions for customers, the channel, and the tech and telecom industries around the world.
[x_button shape=”square” size=”regular” float=”none” target=”blank” info=”none” info_place=”top” info_trigger=”hover” class=”mtm” href=””]About Jolera Inc.[/x_button][/content_band]

Best Mobile Solution – 2016

[bctt tweet=”Jolera was awarded The Best Mobile Solution at the CDN Channel Elite Awards ceremony.” username=”jolera”]This award is given to an IT organization that in the year 2016 created the best mobile solution for their clients or channel partners. To win this award, the mobile app we built provides real-time intelligence to our clients and also the ability to seamlessly (from the app) interact with the service desk through our ticketing system (integrated into the app) or even through a live video chat session.

Directors can monitor and request changes on their IT environment remotely

Here’s a real-life example of how it works:

The IT Director of a Toronto-based firm opens up his mobile app when traveling in China and inspects performance of a virtual server. He/she is presented with the performance data for the server and can drill-down and view further details on each metric (metric, sub-metric, tickets, etc.)

  • Reviews an alert previously sent to him/her for approval to expand disk space on the server.
  • Clicks on the action/approve button next to the server performance details.
  • Request is received by the Jolera Service Desk and actioned.
  • He/she then gets a notification that the action has been completed.
  • He/she continues to review other performance details or exits the app.

Our clients are enjoying this incredibly powerful tool that offers complete performance transparency and nakedness! It also puts us in a position of strength in terms of offering a differentiator nobody else does!

[blockquote cite=”Manish G., COO, Jolera Inc.”]We use this app internally as well and have it further integrated into Quick Books in order to review cost and return for our services, efforts, etc.[/blockquote]

What’s unique about our Mobile Solution?

Built for on-the-go decision makers

There are three key reasons for going the mobile-based route:

  1. We are constantly on the road making intelligent, and data-driven decisions. This ability at the opportune time is paramount to a service organization such as ours.
  2. Our clients are in the same boat as us and need these tools at their fingertips even when they are not in front of a computer.
  3. All of us are increasingly dependent on our mobile devices and sometimes our mobile device tends to be the primary tool to get work done.

It is for these reasons that we built the dashboard tool as a web portal and also as a mobile app so that it is focused on how, when and where the user wants to get access to performance intelligence.

[prompt type=”left” title=”Build your own custom solution!” message=”Are you interested in receiving a custom solution from Jolera’s award winning development team? Check out our Develop I.T.™ page for more details!” button_text=”Custom Solution Development” href=””]

Provides information for the right decision

The mobile app does two unique things:

  1. Pushes data and intelligence to its users.
  2. Pull actions/requests from its users.

It is built with the intent to unleash the power of all of the tools/platforms into the hands of the authorized end-user.

  • Our app connects into eight different systems and pulls data from them. These eight systems form the crux of our Managed Services delivery.
  • Specifically chosen actions relative to these 8 Systems can be executed right from the app. A select set of actions can be performed right from the app into the different platforms.

To offer the level of transparency of our performance as an MSP is unprecedented. There isn’t another entity in the industry that is comfortable or has even ventured into providing real-time, pure, unfiltered performance data to their clients. We do!

Read the original award declaration here.

[content_band bg_pattern=”” border=”all” inner_container=”true”] [custom_headline style=”margin-top: 0;” level=”h4″ looks_like=”h3″]About Jolera[/custom_headline] Jolera is a Toronto-based technology hybrid aggregate service provider focused on network architecture and IT solution service and delivery. Jolera is dedicated to innovating the cloud and managed service market space with disruptive solutions for customers, the channel, and the tech and telecom industries around the world. [/content_band]

CDN Digital Edition – Coverpage

While I don’t want to break my arm patting myself on the back, the Oct/Nov 2015 issue of the CDN ( Computer Dealers News) has Alex Shan’s and my picture on the front cover. He’s the hairless one. I’m wearing a tie.

The article on Page 12 revisits Jolera’s winning of the Solution Provider of the Year Award at the 2015 CDN Channel Elite Awards presentation. I took a moment to read the article and it brought back memories of Jolera’s history and the cost Alex and I paid in hours and sweat to arrive at this moment in time.

It wasn’t easy but in retrospect well worth the effort. We now provide gainful employment to over 120 Canadian families across the country. We offer a product which has been recognized by our peers as among the best in the Country and we deal daily with world technology leaders.

Can it get better? It sure can. But it can also get worse just as easily. There is no time to rest on one’s laurels. Competition is fierce in our industry. Amalgamations occur daily, power structures change quickly and new technology can wipe out the old literally overnight. (Where did I place that flip phone away?)

I see Jolera’s task now as becoming part of our clients’ ecosystem. In effect, I want to hear from our clients’ clients. Our solutions must respond to them, their needs, business goals, and future plans. Similarly, our technology providers must be made aware and be kept updated as to how their solutions are responding in the field and the feedback we are getting about suggested improvement and wish lists.

The providers of hardware and software and services who support such an ecosystem will thrive and be able to respond to the next wave of “ creative destruction” which if history is correct, is just around the proverbial corner.

Read the full magazine here: