Solutions and Services Available

Comprehensive Coverage for Your MSP

What Do You Get?

Your Benefits of Partnering with Jolera

Enhance Your Customer Experience

Expand Your Solutions Offering

Increase Your Recurring Revenue

Reduce Your Risk and Cost

Next-Generation Managed Services

Backed by Industry Leading Vendors

We understand your clients are demanding reliable and technologically advanced solutions to manage their infrastructure and networks. Our platforms are built with this in mind with many other considerations as well thanks to our experience of being an MSP once before.

Secure IT - Protection against security threats
Secure IT - Next Generation Security Platform

Secure IT offers a wide range of services to protect organizations against evolving security threats. Our industry-leading Security Information and Event Management (SIEM) analyzes data from all devices to detect bad actors and potential threats.

  • Managed Barracuda Firewalls (Hardware + Licensing Included + 3 Year Refresh)
  • SOC / NOC Services (24/7/365)
  • Security Information and Event Management (SIEM)
  • Managed Cisco Meraki Wireless Access Points (Hardware + Licensing Included)
  • Managed Meraki Switches (Hardware + Licensing Included)
  • Managed McAfee Endpoint Protection
  • Managed Credential Monitoring and Cybersecurity Training
  • Managed Office 365 Security, Backup, Archiving & Marketing Tools
  • Security Assessments; Vulnerability and Penetration
Manage IT - Administration and Monitoring
Manage IT - Managing your IT Infrastructure 24/7

Manage IT provides clients with 24/7/365 IT management service, which includes monitoring, support/troubleshooting, maintenance, reporting and asset management of their IT infrastructure.

  • Manage IT Server (Physical) 
  • Manage IT Server (Virtual) 
  • Manager IT Hypervisor 
  • Manage IT Storage (SAN/NAS) 
  • Manage IT Citrix Device 
  • Manage IT Load Balancer 
  • Manage IT Switch Max 48 Ports/unit
  • Manage IT Router/controller 
  • Manage IT Firewall 
  • Manage IT Wireless Access Point 
  • Manage IT Endpoint 
  • Manage IT Endpoint W/ Anti-virus 
  • Manage IT Cloud (Public Cloud – Tenancy) 
  • Manage IT Mac Service (AD/VPN/Office 365)
Virtualize IT - Data and applications storage
Virtualize IT - Your Infrastructure in the Cloud

Virtualize IT is our hosted cloud service offering that allows customers to migrate their infrastructure onto our hosted private cloud or public cloud.

  • Private Data Center Locations: Toronto, Montreal, Vancouver, Lisbon
  • Microsoft Azure
  • Google Cloud
  • Amazon Web Services
Store IT - Backup and Recovery Services
Store IT - Hybrid Storage Platform

Store IT is a complete hybrid, local and cloud backup solution. Our fully-managed option gives you complete end-to-end backup solutions and recovery coverage, fully managed backups and 24/7/365 monitoring, all for one fixed monthly fee.

  • Managed Barracuda Hybrid Backup
  • Managed Barracuda Cloud Backup
  • Managed Veeam Backup
  • Professional Services and Some Limited Managed Services Available for Other Technology Vendors
Support IT - Highly technical support team
Support IT - Multilingual Experts Available 24/7/365

Support IT is our award-winning global service desk team available 24/7/365 in multiple languages. The help desk and onsite services are staffed by a carefully selected and trained technical support team.

  • Security Operations Center
  • Network Operations Center
  • Hypercare Available 
  • Support Languages Available: English, French, Spanish, Portuguese
  • 3 Tiers
  • Whiteglove Service Available
  • Customizable 
Consult IT - Custom IT Solutions

Consult IT – Professional Services

Are you limited to your resources and scope of work you can do? Jolera’s Professional services are here to help your organization deliver design, assess, implement and assure top-notch quality is delivered.

Next-Generation Managed Services

Backed by Industry Leading Vendors

We understand your clients are demanding reliable and technologically advanced solutions to manage their infrastructure and networks. Our platforms are built with this in mind with many other considerations as well thanks to our experience of being an MSP once before.

Increase Recurring Revenue

Sell more innovative services, increasing margins and your average revenue per customer.

Increase Customer Satisfaction

Clients on our platforms and solutions experience top-tier support, thanks to our people, processes, and technology. We average a 70+ NPS.

Increase Average Response Time

Deliver better Service Level Agreements to your customers and improve first call resolution and response.

Offer Next -Generation Managed Security