About Jolera

Jolera Inc. is a multinational technology hybrid aggregate service provider (HASP) focused on delivering IT solutions for its customers and channel partners. Jolera’s core services include customized technology solutions, IT assessments and strategic plans, IT device & infrastructure management, data backup and recovery solutions, cloud and on-premise migrations, enterprise-grade security services, and 24/7 quad-lingual end-user support services. With a growing staff of over 150, Jolera’s team designs and delivers technology systems encompassing the following traits – effectiveness, competitiveness, scalability, and value.

Our mandate is to create industry disruptive IT solutions that add or supplement to our channel partner’s existing IT portfolio. Channel partners have open access to our people, process and technology through our all-encompassing white label service. This service includes customized product training, marketing collateral, billing process, onboarding procedures, and a go- to-market strategy. While we focus on extending our partner’s service reach through our technology and services, our partners can stay focused on growing their existing clientele.

Above all, Jolera is dedicated to innovating the cloud and managed service market space with forward thinking solutions for its customers and channel partners around the globe.

Our Mission

Alex Shan
CEO

Repeatable Results

To earn the loyalty of our clients by consistently delivering positive and measurable results.

Manish Govindaraj
COO

Unparalleled Uptime

To provide unparalleled technology support for our clients 24 hours a day, 7 days a week, 365 days a year.

Joseph Khunaysir
Founder/CTO

The Bigger Picture

To take ownership of clients’ technology needs by understanding their respective businesses’ challenges and opportunities.

Our Core Values

WE ENCOURAGE TEAMWORK

Jolera excels at group collaboration. Powered by diverse expertise and shared initiatives, Jolera is a collaboration driven team dedicated to providing the ultimate service experience.


WE PRACTICE CITIZENRY

Maintaining a leadership role in the global community by providing charitable organizations with affordable and sustainable information technology solutions

WE MAINTAIN RELATIONSHIPS

Built on trust, integrity, and honour; delivered to clients, associates and partners alike.


WE HOLD ACCOUNTABILITY

By maintaining strong communication, transparency through the entire project, accepting responsibility, and maintaining ownership.

6 Sigma Lean is what drives every action in a project within Jolera. By integrating the DMAIC process with every level within the organization there is maintenance of clarity with each project.

About Our Process

DEFINE

  • 01

    • Define the problem statement
    • Document project charter
    • Define project goals, scope, resources, constraints, dependencies, etc.

MEASURE

  • 02

    • Capture baseline (current state)
    • CTQs defined
    • Assessment

ANALYZE

  • 03

    • Determine potential solutions
    • Identify optimal solution
    • Prepare project implementation plan

IMPLEMENT

  • 04

    • Implement solution
    • Test for completion of implementation

CONTROL

  • 05

    • Document implemented solution
    • Post Implementation Review
    • Lessons learned summarized

Achievements


Don’t take our word for it…See our awards for yourself!

2016

Best Security Solution of the Year
Best Mobile Solution of the Year

2015

Solution Provider of the Year
Central Canada Partner of the Year
Service Provider of the Year

2011

Best Computing Solution

2010

Best Enterprise Solution

2009

Best Mid-Market Solution Provider

2008

Best Service Organization

2015

Dell Partner of the Year

2011

Dell Partner of the Year

2010

Dell Partner of the Year

profit-100

2010

2009

2008