Remote Support

Step 1: Contact our Helpdesk and get your 6 digit support code to open your session.

Step 2: Enter your 6 digit code and “Click to Connect”. Please be patient, this may take a minute.

Step 3: You are prompted to download a small virus-free plug-in. Install the Active X control.

Step 4: With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 5: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.