MANAGED ITIL HELPDESK
Do what you do best, Let us handle the rest!
In today's fierce and competitive economy, keeping your IT staff around and motivated is a real challenge. If you are one of the lucky few who have a great internal IT team, the next challenge is how to properly manage their workloads so you don't burn your IT support team out. Long hours, tight deadlines, constantly having to upgrade to learn new skills, support legacy systems...it's certainly a tough balance to keep. On top of keeping your team motivated, challenged, and productive, you also have to ensure that they can deploy new technologies and stay ahead of the market so your business can stay relevant and competitive. The real question is "Are you maximizing your technology investment and satisfied with the response times for support when you really need it"? If not, perhaps Jolera can be a complimentary solution.
Comprehensive Support that Quickly Gets You Back to Work. Jolera offers customized Help Desk services that deliver comprehensive technical support for a variety of businesses. We can help your organization provide a seamless, single point of contact support call center that solves and tracks incidents.
With the added benefits of a highly customizable incident tracking and management system, you will gain access to web-based reporting that proactively identifies trends with a focus on problem prevention.
KEY BENEFITS
- Access to the knowledge, experience and dedication of a professional team without the additional expense of hiring and training employees.
- Free up internal resources so that your technical resources can focus on implementation and strategic initiatives.
- Reduced training costs; not having to constantly update skill sets of Help Desk staff to stay current with software revision levels and new releases, saving you money and reducing staff training.
- You're tapped into Jolera’s vendor certifications and partnerships, thus ensuring even the most challenging questions result in a rapid response and resolution.
- Jolera trained and certified support professionals, you benefit from the collective experience of our Help Desk professionals' exposure to literally thousands of end user questions and problems.
- Prevention focused - the Help Desk team tracks and reports a "Top-ten" list of the most frequently received Help Desk incidents in order to proactively inform the client of their current support environment.
- Asset tracking and lifecycle management
KEY SERVICES
- 24x7x365 full technology support
- Courteous, technical support by any means necessary: phone, fax, email, remote access, or desk side interaction
- Comprehensive, detailed incident tracking identifies recurring problems before they escalate and delivers key measures of usage and effectiveness
- Fully customized monitoring and reporting tools deliver real-time information via a secured Internet site allowing access anytime
- Quality assurance through call monitoring, end user surveys and agent interviews
- Level 1 and Level 2 (hands-on) technical support
- Response prioritization based on business impact of the incident - mission critical issues always receive fastest response and top resources
- Support of a full range of desktop applications and application suites including the latest and older versions
- Support of a wide range of operating systems from Windows to Mac to Citrix
- Troubleshooting of most manufacturers' hardware and software products
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MANAGED NETWORK
Do what you do best, Let us handle the rest!
The use of technology is supposed to make you more efficient, more productive, more scalable. At least that's the promise. But what happens if you don't know exactly what's going on in your network and you experience slow or poor performance? Or worse, when your business stops because your network is down, where do you start to troubleshoot your network? Most businesses don't want to deal with "why" their network is slow or not working, they just want it fixed. No business owner wants to nor should they be spending time on trying to figure out what an amber light, or red light, or any other colored light means when they look at a network device that's not working. We think you should be focused on your business of doing business with your customers.
The Jolera Managed Network provides you with:
- A turnkey wired or wireless network solution that is secure and reliable.
- Future proofed networking that will grow with your business. Need bigger, better, faster?
- No need for big upgrade overhauls and long interruptions to your business. We design for your future growth right from the beginning.
- Proactive problem resolution. Jolera not only monitors your network for you, we proactively mitigate potential network issues before they become real problems that affect your business.
- Self service reporting that you can review at anytime and get full visibility into the performance of your network. The reports are targeted so you can take a high level executive view of your network or if you choose, down to the technical nitty gritty details as well.
- A fully managed network that you can depend on so that your critical business can run without a hitch.
Managed ITIL Helpdesk + Network Environment = Jolera Complete Care Plan (JCCP)
The JCCP is a bundled service offering to provide organizations with a highly scalable turnkey instant Information Technology department or it can be used to augment existing I.T. departments. JCCP offers a comprehensive ITIL framework, creating a process and SLA driven environment for organization to grow. Contact us for more details on how JCCP can revolutionize the way you do business.
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