Organizations are looking for efficient and caring technical representatives to resolve their day to day IT issues. The Helpdesk team has answered this call. Run by a committed management team with dedicated individuals Jolera's award winning helpdesk experience has been at the heart of its growth since 2001.
One of the critical pieces of providing a value driven and caring customer experience is by having a technical team that understands the unique customer configurations and requirements for support. Through key investments Jolera can now offer a full incident management and SLA driven ITIL certified helpdesk experience that is a trend setter in our industry. Through a combination of key factors that have helped us shape and improve our helpdesk services group Jolera is setting the bar for a caring and value driven helpdesk experience.
Some of the differentiating qualities of our helpdesk services team are:
- 365 24/7 Live technical support
- Multilingual and global support
- Certified technical team
- SLA driven response coupled with a priority matrix system
- Customized support tiers for executives
- Web dashboard ticket management system
- Regular Ticket surveys for customer satisfaction
- Total in house staff compliment (no offshoring)