Helpdesk Services

Organizations are looking for efficient and caring technical representatives to resolve their day to day IT issues.  The Helpdesk team has answered this call. Run by a committed management team with dedicated individuals Jolera's award winning helpdesk experience has been at the heart of its growth since 2001.

One of the critical pieces of providing a value driven and caring customer experience is by having a technical team that understands the unique customer configurations and requirements for support. Through key investments Jolera can now offer a full incident management and SLA driven ITIL certified helpdesk experience that is a trend setter in our industry. Through a combination of key factors that have helped us shape and improve our helpdesk services group Jolera is setting the bar for a caring and value driven helpdesk experience.

Some of the differentiating qualities of our helpdesk services team are:

  • 365 24/7 Live technical support
  • Multilingual and global support
  • Certified technical team
  • SLA driven response coupled with a priority matrix system
  • Customized support tiers for executives
  • Web dashboard ticket management system
  • Regular Ticket surveys for customer satisfaction
  • Total in house staff compliment (no offshoring)

  • Support-I.T.™ by Jolera is a service solution that offers organizations IT support that is affordable and easy to integrate into any operational environment.
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Contact Sales
Toll Free: 1-800-292-4078
Local: 416-410-1011, press #2
Facsimile: 416-214-9861
Submit an Inquiry!
Contact Support
Toll Free: 1-800-292-4078
Local: 416-410-1011, press #1
Facsimile: 416-214-9861
Submit a Support Ticket!
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