Jolera is a full spectrum, enterprise-wide technology solutions provider that has been in the IT business since 1999. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. We deliver professional services to clients across Canada, USA, Mexico, and the Caribbean. We offer a full benefits program, including a vision care program, and Dental care.

The Enterprise Architect at Jolera is the high level of technical resource within the company, these individuals are classified as the “jack of all trades” with regards to data networking infrastructure from a hardware, IP, and software perspective. There is a travel requirement of up to 60% for the position.

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Jolera is a full spectrum, enterprise-wide technology solutions provider that has been in the IT business since 1999. We deliver end-to-end solutions: application innovations, systems integration services, hardware and software, and managed services including computer facilities management, application management and life cycle management services. We deliver professional services to clients across Canada, USA, Mexico, and the Caribbean. We offer a full benefits program, including a vision care program, and Dental care.

The Senior Systems Support Professional is the Tier 3 support resource within the Service Desk (SD) team at Jolera, and is the key to delivering best in class resolutions for our customers and their employees/members. The incumbent will demonstrate confident and appropriate communication skills both verbal and electronically. They will be the technical escalation point for the SD team; they will be assisting, coaching and training SD team members on system and network issues. They have the ability to judge priorities, and multitask to ensure all customers receive a consistent level of assistance and customer service.

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This year the Royal will be running from November 4th to 13th, Jolera will provide workstation support, training, backup management, monitoring and 24/7 on-site support to the staff of this prestigious Toronto event.

 

In addition to providing around the clock I.T. services, Jolera has the distinct honour of sponsoring a horse jumping event - The $25,000 Jolera International Jumpers Welcome. Our horse jumping event is tentatively scheduled for Nov 8th at 9:00PM and we hope to see you attend this prestigious indoor event.

 

Cloud Computing - Jolera Virtualize-I.T.™

 

The cloud has become a more integral part of I.T. services solutions that organizations can implement as part of their overall technology strategy.  Jolera's Virtualize-I.T.™ private cloud computing service has recently been recognized as a best in class service by the Computer Dealer News (CDN). Jolera's bronze award submission was based on a solution designed for a customer with a theatre of operations spanning Toronto, Hong Kong, Vancouver, Montréal, Winnipeg, Chicago, Scotland and China. In order to develop an I.T. strategy that would service their business global needs and scale to their accelerating growth, Jolera used its Virtualize-I.T. ™ service offering to host their Microsoft Windows Server, Exchange Server, and Groove Server.  Using the hosted model our customer has been given a complete mobile solution where an employee can access email, shared files, and collaborate with co-worker as long as an internet connection is present and regardless of geographical location. In the case of Groove (SharePoint Workspaces 2010), documents could also be worked on offline and synchronized back when network access is available.

 

Other key cloud services that were part of our customers solution is the Store-I.T.™ backup service and Block-I.T.™ Spam/AV service. Store-I.T.™ runs in the background and reads our customers data hosted on their servers and backs up their predefined selection lists to our offsite redundant backup locations. Block-I.T.™ scrubs incoming email for our customers and delivers clean messages accompanied by a daily email digest that includes a listing of the discarded and potentially dangerous email messages.

 

Through the combination of our Virtualize-I.T.™, Block-I.T.™, and Store-I.T.™ cloud/managed service offerings Jolera has yet again proven that its best of breed à la carte solution design can be customized to fit any organizational I.T. strategy requirements.